Client Relationship Manager

2 weeks ago

Chicago, Illinois, United States Epsilon Data Interactive, Inc. Full time

Location: Remote

The Client Relationship Manager will enhance an existing portfolio, particularly within the Technology and Telecommunications sectors.

This role involves identifying, influencing, presenting, and finalizing agreements with clients while consistently achieving and surpassing targets by leveraging Epsilon's capabilities, primarily in Data, along with cross-selling opportunities in Technology and Digital.

Key Responsibilities:

Act as a strategic partner for clients, focusing on creating mutually beneficial outcomes to drive revenue growth for Data within the Technology and Telecommunications sectors.

Utilize extensive knowledge of Data business to identify client needs and propose Data solutions that include the activation of Epsilon Data for Direct Mail, Programmatic Display, Video, OTT/CTV, Advanced TV, and Streaming Audio solutions to support clients in reaching their business objectives.

Sales of Data solutions will also encompass licenses for installations and house file appends for marketing purposes, analytics, insights, and enhancing the use of our data within technology platforms.

Responsible for client reporting, analysis, and insights, uncovering valuable insights from available reports and making informed recommendations based on those insights.

Collaborate with the Account Management team to coordinate internal resources for the preparation and delivery of objective-based solutions tailored for Technology and Telecommunications clients.

Adopt a consultative approach and employ creativity to develop and deliver customized sales solutions that meet the compelling marketing needs of clients.

Effectively manage day-to-day account operations internally within Digital Media Solutions in the Technology and Telecommunications sectors.

Establish relationships with key stakeholders, including Digital Media and Technology account management, Media, analytics, legal, compliance, and key decision-makers and influencers at the client and/or agency level.

Develop a long-term roadmap for success that fosters client satisfaction, growth, and trust, ultimately becoming the trusted advisor for clients.

Qualifications:

4+ years of professional experience, particularly in the Digital Media and Programmatic AdTech industries.

Experience in client management or sales (or sales support) roles, including client-side, ad solutions, digital advertising, direct marketing, or agency experience.

Experience in campaign reporting and business reviews – analyzing performance reports, uncovering insights, and delivering performance reports with actionable recommendations.

Familiarity with key marketing components, including strategy, analytics, programmatic display, video, OTT/CTV, and/or streaming media performance, as well as AdTech.

Strong quantitative skills with a solid understanding of analytical tools and techniques.

Knowledge of marketing program strategy, design, execution, and measurement/attribution.

Excellent negotiation and sales skills.

Effective communication and collaboration across various levels of an organization.

Proficiency in Microsoft Office, Excel, PowerPoint, and Sales Management software.

A BA/BS degree with a strong academic record is preferred; an MBA is a plus.

About Epsilon:
At Epsilon, we empower marketers from leading global brands to personalize experiences for millions through our innovative technology, solutions, and services. Our industry-leading identity solutions provide brands with a clear, privacy-safe view of their customers, which can be utilized across our comprehensive suite of digital media, messaging, and loyalty solutions. We value our talented associates and offer competitive compensation, comprehensive health benefits, and numerous opportunities for career advancement.

Epsilon is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.

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