Client Relationship Manager

2 weeks ago

Chicago, Illinois, United States WithMe Full time
Position Overview

Become a Key Player as a Customer Success Advocate at WithMe

At WithMe, we are dedicated to crafting exceptional experiences for our clients. Our products are designed to enhance the lives of their guests, and we pride ourselves on delivering outstanding service. We are seeking a motivated Customer Success Advocate who is enthusiastic about fostering relationships and driving client satisfaction. If you possess a proactive mindset and a strong commitment to customer service, this role may be an excellent fit for you.

Key Responsibilities:

  • Primary Client Liaison: Act as the main point of contact for clients, guiding them through their journey with our services.
  • Relationship Development: Cultivate strong, proactive relationships with clients to ensure they maximize the value of our offerings.
  • Data Management: Maintain accurate records in our CRM and internal databases, documenting all client interactions.
  • Client Engagement: Connect with clients through various communication channels to understand and fulfill their needs.
  • Success Facilitation: Set the tone for communication with newly onboarded clients and those nearing contract renewals.
  • Insight Presentation: Deliver status updates and usage reports to clients and stakeholders, showcasing their success with our products.
  • Opportunity Identification: Utilize your client relationships to discover and pursue cross-selling opportunities.

Qualifications:

  • Experience: Minimum of three years in customer or client success roles, preferably in a dynamic or startup environment.
  • Self-Motivation: Ability to work independently and take initiative in a remote setting.
  • Client-Centric Approach: A proactive attitude towards building relationships, with meticulous attention to detail.
  • Goal Orientation: A proven history of surpassing expectations and achieving objectives.
  • Communication Skills: Excellent written and verbal communication abilities to effectively engage with clients.

Why Choose WithMe?

  • Remote Flexibility: Enjoy the benefits of a fully remote work environment.
  • Equity Participation: Gain a stake in our success through employee equity options.
  • Core Values: We uphold values of Performance, Customer Obsession, Candor & Transparency, and Respect.
  • Collaborative Culture: Work alongside a talented team where your contributions are valued.
  • Impactful Work: Your efforts will directly contribute to our growth and success.
  • Team Engagement: Participate in enjoyable and motivating team events.

Benefits:

  • Comprehensive health, dental, and vision insurance
  • 401k plan with matching contributions
  • Short and long-term disability coverage
  • Flexible spending and health savings accounts
  • Annual training and education allowance
  • Company stock options
  • Unlimited paid time off for full-time employees

If you are eager to make a meaningful impact in a growing organization and appreciate the advantages of a remote role, consider this opportunity with WithMe.

Notice of Recording

WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

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