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Client Relationship Manager

2 months ago

Chicago, Illinois, United States Rise25, LLC Full time

Position Overview:


Rise25, LLC is seeking a Client Relationship Manager to serve as the main point of contact for our valued clients. This role is pivotal in executing our strategies aimed at maximizing client return on investment, fostering client relationships, and establishing strategic partnerships through our comprehensive podcasting and content marketing services.

It is essential to be available during CST/EST hours, as most of our clientele operates within these time zones.


Role Responsibilities:
You will take charge of nurturing and managing client relationships. This position is ideal for individuals who find fulfillment in witnessing the impact of their efforts.

The successful candidate will exhibit a structured and process-oriented approach, thriving in a fast-paced and dynamic setting.

Proven ability to prioritize and handle multiple projects simultaneously is crucial. Experience in cultivating client relationships, defining project strategies and deliverables, and managing resources and expectations is required.


The ideal candidate will possess a background in business development, strategy, or sales, as you will be advising clients on these topics.


Individuals who excel in this role may have experience in business development, coaching, fitness training, or military service, showcasing their capability to motivate and achieve objectives.


Your primary responsibility will be to ensure clients actively engage with their networks and complete necessary interviews and episodes.

Clients will also inquire about our various services, and you will receive training to effectively communicate these offerings that drive results.


Key Duties:
Act as the project leader and primary client liaison, overseeing all aspects of podcast strategy and its application as a business development tool.
Foster strong relationships with clients while providing valuable insights and recommendations.
Identify opportunities for growth with existing clients and areas for enhancement.
Lead daily project operations and guide team members (e.g., writers, editors, developers, etc.) in their tasks.

Important Note:
Your main focus will be assisting clients in implementing our strategies.

Other team members will handle the execution of our services, including podcast editing, writing show notes, and managing content distribution.

This role is remote and allows for a flexible work pace.

We prefer candidates who can commit to at least 20 hours per week, though those with fewer hours available initially are also welcome to apply.

Self-motivation and initiative are essential traits for success in this position.

Attention to detail is critical; therefore, when prompted for your "favorite vegetable" in the application, please respond with "eggplant."



Essential Qualifications:
Effective communication skills via email and phone
A friendly demeanor, as we value a positive team environment
A passion for assisting B2B clients in leveraging podcasts for referrals and client acquisition
The ability to hold clients accountable
Strategic thinking capabilities when working with clients
Bonus points for experience in podcasting, radio, or related media (not mandatory)
Must have reliable internet access

About Us:


Our content team is led by former White House Writer and speechwriter John Corcoran, who has contributed to prestigious platforms such as Forbes, Entrepreneur, and Business Insider.

This position offers the chance to learn from and be mentored by John, while collaborating with diverse businesses aiming to enhance their client acquisition and referral strategies through podcasting.

Our client success team is guided by Dr. Jeremy Weisz, who has featured top entrepreneurs in video interviews since 2010, including notable figures from P90X, Atari, and more.

He has extensive experience in podcast production, having been a senior producer for one of the early successful business podcasts.


Why Join Rise25:


At Rise25, we prioritize flexibility, allowing you to work from anywhere and at any time, provided you meet your responsibilities.

Despite our global team, we strive to cultivate a unified culture focused on shared goals.


We offer a Monthly Book and Masterclass Club, reflecting our commitment to continuous learning, where the entire team participates in discussions about a selected book or masterclass.


Our team convenes monthly for video meetings to celebrate individual and collective achievements and engage in team-building activities.


New team members receive mentoring from experienced colleagues to facilitate onboarding and integration into our team.

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