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Client Relationship Manager

2 months ago

Chicago, Illinois, United States Jobot Full time
About the Role:
This position is focused on fostering and maintaining robust client relationships while ensuring exceptional service delivery. The Client Relationship Manager will play a pivotal role in driving satisfaction and loyalty among our clientele.

Key Responsibilities:
  1. Client Engagement: Serve as the primary liaison for clients, addressing inquiries and resolving issues to enhance the overall customer experience.
  2. Strategic Planning: Develop and implement account strategies that align with client objectives, ensuring mutual growth and success.
  3. Collaboration: Work closely with internal teams such as marketing, product development, and customer service to deliver seamless solutions to clients.
  4. Market Analysis: Analyze industry trends and sales data to forecast future opportunities and challenges within the territory.
  5. Growth Initiatives: Identify and prioritize new business opportunities, conducting market research to generate leads and expand the client base.
  6. Customer Success: Align with organizational goals to maximize customer value through education and systematic engagement.
  7. Pricing Management: Oversee pricing strategies and negotiate agreements with clients to ensure competitiveness and profitability.

Qualifications:
  • Education: Bachelor's degree in relevant fields such as business administration or marketing is required; a Master's degree is preferred.
  • Experience: A minimum of 10 years in B2B sales, preferably within the ingredients sector, showcasing a proven track record of success.
  • Skills: Strong communication, negotiation, and relationship-building abilities are essential. Proficiency in CRM systems and Microsoft Office Suite is required.

Travel Requirements:
Frequent travel may be necessary based on business needs.