Guest Relations Ambassador

3 days ago

lookout mountain, United States See Rock City Inc Full time

Description:

Summary

Provides excellent guest service across the organization by performing the following duties: answers incoming calls and processes/routes appropriately; greets and provides assistance to guests visiting the hospitality office; provides administrative and clerical support as needed across various teams.


Responsibilities

  • Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values.
  • Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values.
  • Administers Guest Relations Desk responsibilities five (5) days a week, including weekend and holidays on a regular schedule.
  • Answers all incoming calls in a positive, friendly, and professional manner, providing information and encouraging potential guests to visit our attractions.
  • Greets and assists both guests and partners visiting the office.
  • Maintains Guest Relations desk and office area in a professional and inviting manner.
  • Sorts and distributes daily mail and faxes.
  • Maintains lost and found items.
  • Inventories and orders office supplies as needed.
  • Provides general clerical and administrative support to the Guest Experience Support Team as needed.
  • Receives and fulfills brochure requests as requested by potential guests.
  • Places accounts payable checks in envelopes and distributes as instructed on a weekly basis.
  • Performs other duties as assigned
Requirements:

Qualifications

  • High school diploma or general education degree (GED).
  • Minimum 6 months experience in guest/customer service environment preferred.
  • Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
  • Possess an outgoing, friendly personality and the ability to provide excellent guest service.
  • Ability to communicate and interact effectively in one-on-one and small group situations.
  • Ability to answer and process several phone calls at once.
  • Ability to present a professional image to guests and partners.
  • Excellent attention to detail.
  • Ability to effectively present information and respond to questions from a group of managers, guests, or the general public; read and analyze business correspondence; to develop and write reports.
  • Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money.
  • Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
  • Required to regularly use hands and fingers. Ability to lift/move up to 20 pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly.

Compensation details: 12.95-13 Hourly Wage


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