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Resident Apartment Manager

1 month ago

Van Nuys, United States Retirement Housing Foundation Full time
ESSENTIAL RESPONSIBILITIES

An essential function is a duty or responsibility that is critical or a unique component of the job and is required to be performed with or without reasonable accommodations.

  • Performs supervisory, administrative, and management functions involved in property operations.
  • Supervises all assigned staff.
  • Assists, confers with, and advises new residents on lease requirements and responsibilities.
  • Conducts applicant background checks and submits for approval.
  • Interviews prospective residents, shows available apartment units to applicants, and explains the operation of the dwelling equipment.
  • Leases vacant units to approved applicants.
  • Conducts eligibility of the initial examination and the re-examination, recertification for the tenants' income and family composition as applicable.
  • Manages and maintains a waiting list of prospective residents.
  • Maintains and monitors lease and accounting records, accounts receivable/delinquency records and eviction notifications. Collects rents and other monies due from residents; posts collections to resident account cards, prepares and makes bank deposits, prepares financial reports and reviews same to assure accuracy and completeness prior to submission.
  • Prepares and monitors daily, weekly, and monthly vacancies and delinquency reports.
  • Coordinates follow-up and initiation of work orders and requests for maintenance work.
  • Monitors contractors rendering services on the property.
  • Inspects all apartments and grounds for maintenance and repair requirements to insure that maintenance personnel and residents are maintaining units and grounds in a decent, safe, and sanitary manner and directs resident and maintenance supervisor in remedying any noted deficiencies.
  • Responds to emergencies during working and non-working hours.
  • Receives, prepares, reviews, prioritizes, and assigns maintenance and repair requests and work order schedules. Conducts periodic quality assurance inspections to assure the satisfactory completion of work orders.
  • Conducts and maintains perpetual and annual inventories of supplies and equipment and reviews requisitions for the purchase of supplies and equipment to assure compliance with Housing Authority purchasing policies and procedures.
  • Prepares rent roll controls on all move-ins, move-outs, rent changes, etc.
  • Counsels tenants delinquent in rent payments and takes appropriate action.
  • Investigates written and/or verbal tenant complaints and resolves them when possible; refers others to Director of Asset Management.
  • Prepares monthly, quarterly, and annual HUD reports as applicable and assigned.
  • Refers tenants having social problems to appropriate organizations.
  • Establishes and maintains a good rapport with the public, fellow employees, residents, and other housing authorities; and promulgates and maintains Housing Authority policies, rules and applicable HUD regulations.
  • Attends and participates in resident association meetings.
  • Assists in the preparation of the annual budget for the property; reviews and approves payroll time cards; reviews and monitors all property reports for compliance with operating standards; assures accuracy and timeliness of all reports submitted to the Regional Manager and/or his/her supervisor.
  • Submit petty cash expenditures for approvals.
  • Submits recommendations to Regional Manager on evictions and transfers of residents.
  • Submits reasonable accommodation requests to 504 Coordinator.
  • Works with various governmental, local and lender agencies, all type of housing authorities, and the public as appropriate.
  • Perform related duties and responsibilities as required.
CORE COMPETENCIES

The following personal attributes are considered essential requisites for effective performance of the holder of this position.
  • Problem Solving Expertise: Identifying and defining problems/goals including scope and sequence of priorities for attainment; selecting and implementing alternative solution strategies; and supervising resources, constraints, and contingencies.
  • Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking challenges, demonstrating an "I care" attitude, approaching others in a pleasant, happy, upbeat manner, and always finding the positive aspect of a negative situation; ability to resolve conflict in positive ways.
  • Communicates Effectively: Presents ideas and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
  • Work Ethic: Dependable and meets commitments by exhibiting willingness to put in extra hours or extra effort to get the job done; available and presentable for work on a consistent and timely basis.
  • Organization: Develops plans to achieve objectives by identifying resources needed, time allocations, and anticipated obstacles; utilizes planning tools and methods for prioritizing, organizing and following through.
QUALIFICATION MINIMUM REQUIREMENTS
  • Graduation from a standard high school or possession of a GED certificate; with two (2) years of college with major emphasis on business or public administration.
  • Two (2) years of experience in real estate, property management or management of facilities involving public contact.
  • Two (2) years of experience with Low Income Housing Tax Credits desired.
  • A combination of experience, education and training would likely provide the required experience to qualify.
  • Excellent written, communication and organizational skills.
  • California Class "C" driver's license and be insurable.
QUALIFICATION PROCEDURES

Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:
  • Operations, services and activities of Housing Authority programs.
  • Policies and procedures of Housing Authority funding programs.
  • Public relations principles.
  • Maintenance operations related to residential housing.
  • Daily property management operations.
  • Rules and regulations of a variety of funding agencies and programs including HUD and Low Income Housing Tax Credit (LIHTC).
  • Principles of supervision, training and performance evaluation.
  • Pertinent Federal, State and Local laws, codes and regulations.
Ability to:
  • Handle large sums of money, prepare bank deposit statements, and prepare required reports.
  • Determine maintenance and repair needs; and ability to effectively respond in a timely manner in the handling of emergencies during working and non-working hours.
  • Establish a good rapport and tactfully deal with employees, residents, and the public in a congenial and diplomatic manner.
  • Follow, carryout, and enforce oral and written instructions, policies, rules, and regulations.
  • Effectively manage the overall property operations and perform related supervisory, administrative and management duties.
  • Operate within an annual operating budget.
  • Oversee, direct and coordinate the work of subordinate staff.
  • Select, supervise, train and evaluate staff.
  • Participate in the development and administration of division goals, objectives and procedures.
  • Interpret and explain complex agency rules and regulations.
  • Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
  • Interpret and apply Federal, State and Local policies, laws and regulations.
  • Operate office equipment including computers and supporting word processing and spreadsheet applications.
  • Communicate clearly and concisely, both orally and in writing.
  • Draft correspondence without grammatical or spelling errors.
  • Establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Office environment.
  • Driving a vehicle to conduct work.
  • Work Monday - Friday; some overtime and weekends may be required due to emergencies.
  • Hearing and speaking to exchange information in person or on the telephone.