Community Living Manager

2 weeks ago

Van Nuys, California, United States Retirement Housing Foundation Full time
KEY RESPONSIBILITIES

This role encompasses essential duties that are vital to the effective management of residential properties.
  • Oversees administrative, supervisory, and operational tasks related to property management.
  • Leads and manages all assigned personnel.
  • Guides new residents regarding lease obligations and responsibilities.
  • Conducts thorough background assessments of applicants for approval.
  • Engages with potential residents, showcasing available units and explaining the functionality of property amenities.
  • Facilitates leasing of vacant units to qualified applicants.
  • Evaluates tenant eligibility through initial assessments and ongoing recertifications regarding income and family structure.
  • Maintains an organized waiting list for prospective tenants.
  • Administers lease and financial records, including accounts receivable and eviction notices. Collects rents and other payments from residents, updates resident accounts, prepares bank deposits, and generates financial reports for accuracy.
  • Monitors and prepares reports on vacancies and delinquency on a daily, weekly, and monthly basis.
  • Coordinates maintenance requests and oversees work orders.
  • Supervises contractors providing services on the property.
  • Conducts inspections of apartments and grounds to ensure maintenance standards are met, directing staff in addressing any deficiencies.
  • Responds to emergencies outside of regular working hours.
  • Processes maintenance requests, prioritizing and assigning work orders while conducting quality assurance inspections.
  • Maintains inventory of supplies and equipment, ensuring compliance with purchasing policies.
  • Manages rent roll adjustments for all tenant transitions.
  • Advises tenants who are behind on rent and takes necessary actions.
  • Investigates tenant complaints and resolves issues, escalating to the Director of Asset Management when necessary.
  • Prepares required reports for HUD on a monthly, quarterly, and annual basis.
  • Refers tenants with social issues to appropriate support services.
  • Fosters positive relationships with the public, employees, residents, and other housing authorities while upholding policies and regulations.
  • Participates in resident association meetings.
  • Assists in the annual budget preparation for the property and reviews payroll submissions for accuracy.
  • Submits recommendations regarding tenant evictions and transfers.
  • Collaborates with various agencies and housing authorities as needed.
  • Performs additional related duties as assigned.
CORE COMPETENCIES

The following attributes are essential for success in this position:
  • Problem-Solving Skills: Ability to identify issues, set priorities, and implement effective solutions.
  • Positive Attitude: Cultivates a motivating work environment and approaches challenges with enthusiasm.
  • Effective Communication: Conveys information clearly and confidently through various channels.
  • Strong Work Ethic: Demonstrates reliability and commitment to completing tasks efficiently.
  • Organizational Skills: Plans effectively to achieve objectives, utilizing appropriate tools and methods.
MINIMUM QUALIFICATIONS
  • High school diploma or GED; two years of college education focused on business or public administration preferred.
  • Two years of experience in property management or related fields.
  • Experience with Low Income Housing Tax Credits is a plus.
  • A combination of education and experience may be considered.
  • Excellent written and verbal communication skills.
  • Valid driver's license and insurability required.
KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:
  • Operations and services of housing authority programs.
  • Policies governing housing authority funding.
  • Public relations best practices.
  • Maintenance operations for residential properties.
  • Daily management practices for properties.
  • Regulations from various funding agencies, including HUD.
  • Principles of supervision and performance evaluation.
  • Relevant laws and regulations at federal, state, and local levels.
PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Office-based environment.
  • Driving required for work-related tasks.
  • Standard work hours with potential for overtime during emergencies.
  • Effective communication skills for interaction in person and via phone.

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