Partner Success Manager

Permanent, full-time, exempt, remote first with preference for New York City.

In addition, required to travel 3-4 times per year, at a minimum.

ABOUT HACK.DIVERSITY

Hack.Diversity is transforming the economy by breaking down barriers and building access for the next generation in tech. We recruit and place early-career professionals from marginalized backgrounds into software engineering, data analysis, and mechanical engineering roles at major companies, and work with those companies to build inclusive and equitable working environments. Founded in 2016 as a project of the New England Venture Capital Association, “Hack” has grown into an independent nonprofit organization and a movement of belonging in the tech workplace. As of 2022, we have connected almost 400 Fellows into jobs at more than 50 employers to date. At Hack, we believe in a world where success is not limited by access, and where the jobs of today and tomorrow create opportunity for ALL.

ABOUT YOU

You are a people-oriented, detail-focused, and passionate team player who genuinely enjoys nurturing partner relationships. You are resilient and have a growth mindset. If you experience one “yes” for every three “no’s,” you see that as valuable progress and become even more empowered to convert the “no’s.” You lead with inquiry, approach challenges with curiosity, seek to understand the perspective that differs from your own, and you see mistakes as an opportunity for growth and learning vs. failure. You would describe yourself as having a “can-do” attitude, and you recognize the importance of mutual feedback for growth. You believe that racial equity, diversity and inclusion are essential to success, and are motivated by what you see as a personal ability to drive meaningful systems change despite potential resistance. You recognize and prioritize self-care as a crucial mechanism to enable your continued efforts towards important, life-changing, and mission-driven work.

ABOUT THE ROLE

Reporting to the Associate Director of NYC, the Partner Success Manager stewards a portfolio of 5-10 Host Company accounts with a minimum annual revenue of $250K.

The Partner Success Manager is responsible for ensuring a successful experience for host companies, supporting successful matching and hiring of Fellows, ensuring companies understand Hack.Diversity’s expectations and supports, upholding racial, equity, diversity, and inclusion principles and progress with host companies, and driving partnership renewal rates to advance the sustainable growth of our program.

Requirements

JOB RESPONSIBILITIES

Partner Stewardship

• Manage program life-cycle experience of Hack.Diversity corporate partners by serving as the main point of contact, including but not limited to:
  • Onboarding new partners
  • Supporting and collaborating with partners in their racial equity, diversity, and inclusion (REDI) Challenge and design they wish to achieve throughout partnership with Hack.Diversity
  • Regular email and verbal communication to partners to ensure they are submitting deliverables in a timely manner
  • Engaging in monthly check-in video calls with all partners to review REDI action, design thinking sessions, deliverables, feedback, etc.
  • Establishing a mutual affirmative and constructive feedback loop with partners
  • Retaining a minimum of $250K (NYC) partner revenue annually, with the goal of 80% of FY24 contracted internship roles are renewed for FY25

Systems and Operations

• Support logistics of the 9-month Hack.Diversity program cycle including:
  • Internship matching process
  • Creating customized bi-annual reports for your accounts to support performance review of partnership goals
• Lead logistics and execution of Hack’s Applicant Tracking System (ATS), Workable, to support a successful intern matching process
• Utilize Hack’s Customer Relationship Management (CRM) platform, HubSpot, to track partner communications and updates
• Contribute content and graphics for showcasing Hack.Diversity impact during mid-year and end-of-year report-outs to corporate partners
• Populate partner-facing surveys to collect data about partner experiences to enable programmatic improvements
• Partner with Associate Director to design and facilitate “Pitch Day” for companies to present their opportunities to Fellows

Racial Equity, Diversity, and Inclusion (REDI)

• Hold our partner companies accountable to the REDI goals they’ve committed to in partnership with Hack, notably, improving any inequities in their current systems or processes while striving to build new REDI practices that encourage inclusion and belonging
• Lead and manage difficult conversations with partner companies when feedback is necessary to ensure success for our Fellows and goals accountability for our partners
• Curate and invite relevant audiences to REDI and talent acquisition events
• Inform both Hack.Diversity’s REDI programming, and Hack.Diversity’s Fellow curriculum, based on partners’ talent acquisition interests and company feedback
• Drive the coordination of partner-facing REDI events, including but not limited to:
  • Creating seamless virtual environment setup e.g. a Zoom webinar where participant registration would auto-populate a calendar invitation with a working “join” link, agenda, and auto-reminders to attend the event
  • Event promotion
  • Event communications utilizing Mailchimp
  • Pre- and post-event attendance tracking
  • Logistical support for in person events
  • Post-event feedback collection

GENERAL QUALIFICATIONS

Note: Hack.Diversity is open to candidates who have gained skill sets through diverse fields and experiences. Please apply if you believe you would be a good fit, but do not meet the exact profile outlined in this description:

• Commitment to the mission of Hack.Diversity and values of racial equity, diversity, and inclusion (REDI)
• Experience in corporate account management, business consulting, or other relevant customer support liaison experience
• Ability to autonomously drive relationship management while simultaneously managing team-wide projects
• Excellent interpersonal, verbal, and written communication skills
• Enjoys nurturing partner/customer relationships, and motivated to foster equitable systems change through account relationships
• Highly organized, solutions-oriented, proactive, and able to multitask in a dynamic organization
• Effective, efficient, and detail-oriented project management skills
• Motivated by personal ability to drive meaningful REDI improvements, even when encountering others’ initial resistance to moving away from the status quo
• Willing to engage in feedback conversations with partners to provide Hack.Diversity recommended approaches, practices, and mindsets through a racial equity lens, and an ongoing desire to continue learning and practicing feedback techniques to cultivate a firm but respectful approach
• Shares Hack.Diversity’s values of community, advocacy, resiliency, and empathy

BONUS QUALIFICATIONS

• Strong ability to both receive and provide feedback on potentially uncomfortable perspectives and topics related to REDI in a firm and respectful way
• Proficiency with technical recruiting approaches and evaluation metrics used
• Familiarity with Canva or other graphic design platforms
• Comfort with ambiguity and working within fast-growing startups and/or nonprofits
• Stays up to date on news, trends, and advancements in tech, innovation, and Human Resources (HR) practices

Benefits

COMPENSATION & BENEFITS

• $75,000 to $95,000 base salary commensurate with experience and potential
• Up to 10% annual performance-based bonus
• Best-in-class time off benefits, including 20 vacation days, 24 paid Holidays, and remote flexible Fridays all year-long
• Comprehensive medical and dental insurance
• 401 (k) with matching and other elective benefits
• Dedicated funds for professional development for each staff member

Hack.Diversity is committed to making the job application process accessible to everyone. If you are in need of a reasonable hiring accommodation for any part of the application or hiring process, please contact us at hiring@hackdiversity.com and let us know how we can help.

The ideal start date for this position is September 1, 2024