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Strategic Partner Success Lead
2 months ago
Job Overview:
Aligned Recruitment is seeking a Strategic Partner Success Lead for
our client, a frontrunner in the Web3 domain sector.
In this pivotal role, you will be instrumental in nurturing and sustaining robust relationships with our key partners, ensuring their success and satisfaction with our offerings.
You will act as the primary liaison for our partners, comprehending their requirements, and aligning our resources to effectively address those needs.
Your duties will encompass partner strategy, overseeing partner onboarding, delivering ongoing support, and identifying methods to enhance partner success while maximizing their value to our organization.
This position will be hands-on, with expectations to develop and lead the function as the business expands.Key Responsibilities:
Partner Onboarding:
Assist in creating and solidifying an onboarding framework and spearhead the onboarding process for new partners, ensuring a seamless transition and providing essential resources and training to set them up for success.
Relationship Management:
Foster strong relationships with partners, serving as their primary contact and addressing any concerns or inquiries promptly and professionally. Assist in prioritizing and escalating issues as necessary.
Partner Support:
Offer continuous support to partners, providing guidance, troubleshooting assistance, and solutions to ensure their ongoing success and satisfaction.
Performance Analysis:
Track partner performance metrics and KPIs to ensure success and revenue objectives, analyzing data to identify trends, opportunities, and areas for enhancement.
Strategic Planning:
Collaborate with internal teams (marketing, product, sales, engineering) to devise strategic plans and initiatives aimed at boosting partner success, driving growth, and maximizing mutual value.
Feedback Collection:
Collect feedback from partners regarding our products, services, and partnership experience, and communicate insights to relevant teams for continuous improvement.
Training and Enablement:
Design and deliver training sessions, workshops, events, and resources to empower partners and enhance their knowledge and capabilities.
- Cross-functional Collaboration: Collaborate closely with sales, marketing, product development, and other teams to ensure alignment and coordination in supporting partner success and achieving organizational objectives.
Qualifications:
- Bachelor's degree in business administration, marketing, or a related field (Master's degree preferred).
- Familiarity with Web3 technologies such as Ethereum, Polkadot, Solana, Binance Smart Chain, and related blockchain platforms is advantageous.
- Understanding of the domain name industry and business model is a plus.
- Proven experience in partner management, account management, or business development roles within the Web3 ecosystem, particularly in decentralized finance (DeFi) or blockchain technology sectors (crypto, exchanges, marketplaces, NFTs, etc.).
- Exceptional communication, negotiation, and relationship-building skills, with the ability to navigate decentralized networks and engage with diverse Web3 stakeholders.
- Strong problem-solving abilities and a proactive approach to addressing partner needs and challenges.
- Knowledge of CRM systems and other relevant software tools (Hubspot, Notion, Jira, Google Docs, etc.).
- Proactive and entrepreneurial mindset, with the ability to thrive in a rapidly evolving, decentralized environment.
- Familiarity with decentralized identity (DID), non-fungible tokens (NFTs), decentralized autonomous organizations (DAOs), and other emerging trends in the Web3 space is a plus.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Demonstrated ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
Salary:
$65K base + 50%-100% bonus opportunity (uncapped) + Equity
About Our Client:
Our client is dedicated to shaping the future of the domain industry. They are on a mission to deliver unparalleled customer experiences and ensure secure online identities.
With a team of founders who have achieved multiple tech industry successes and over 40 years of combined domain expertise across major tech hubs, they are set to revolutionize domains.
Since 2000, they have operated over 20 top-level domains (TLDs), including favorites like .com, .net, .org, .xyz, .inc, .tv, and more.
