Enterprise Partner Success Specialist

6 days ago

New York, New York, United States Check Full time
About the Role

At Check, we're revolutionizing the payroll industry by empowering innovative software platforms to create new payroll businesses. As a Partner Success Manager, you'll play a critical role in driving revenue growth and ensuring the success of our partners.

Key Responsibilities
  • Partner Relationship Management: Establish and maintain strong relationships with our partners, understanding their business goals and objectives.
  • Strategic Planning: Collaborate with partners to create strategic plans, generate revenue, and consult on their payroll business.
  • Communication and Reporting: Develop and execute a communication cadence with a portfolio of partners, providing proactive reporting on their status internally.
  • Risk Management: Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and developing resolution strategies.
  • Product and Industry Expertise: Become a product and industry expert, acting as a trusted advisor to ensure partners are leveraging the full value of Check.
  • Cross-Functional Collaboration: Partner with cross-functional teams to build communication plans, including releases, roadmap updates, compliance updates, and incident management.
  • Product Adoption and Feedback: Introduce and implement new products and features to partners, evaluating their success and navigating feedback channels with them and Check's Product team.
Requirements
  • 6+ years of experience in post-sales account management or existing account growth experience.
  • Full ownership of account lifecycle and exceeding revenue targets or goals (quota).
  • Excellent written and verbal communication skills, with the ability to maintain record-keeping in tools/CRM.
  • Demonstrated flexibility, ability to learn quickly, and juggle multiple priorities and projects in a fast-paced environment.
  • General experience with or knowledge of software applications, such as Zendesk, Salesforce, Google Apps, etc.
  • BS/BA degree or equivalent required.
What We Offer
  • Company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage.
  • Stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

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