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Customer Success Manager

2 months ago

New York, United States Green Street Advisors LLC Full time
Job DescriptionJob DescriptionDescription:

As a Customer Success Manager you will be responsible for driving long-term success and value for our clients. You will own all Customer Success activities for your assigned clients including new user/new account onboarding, user support and training, and client advocacy. You will partner with Sales & Account Management to identify meaningful engagement opportunities to drive client value through higher product adoption/usage and customer satisfaction.


Responsibilities

  • Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
  • Train users on the most effective ways to use Green Street to achieve their business objectives
  • Conduct Customer Success activities including user onboarding, training, and support to maximize client retention and growth
  • Proactively engage users at key touchpoints and expand the Green Street use case
  • Identify new and creative ways to engage with clients and grow the overall value Green Street can deliver
  • Partner with Account Management to identify at risk accounts and improve retention outcomes
  • Work alongside Account Management to identify and train new groups of users within our clients who would receive value from using Green Street
  • Identify and advocate for clients’ needs throughout Green Street
  • Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
  • Become a trusted partner for our clients
  • Hit annual KPIs for user and usage growth, client health scores, and retention rates
Requirements:
  • A Bachelor’s degree in finance, accounting, real estate, economics, business, or a related field or significant experience in financial services and/or commercial real estate
  • 3+ years experience in financial sales/services, relationship management, or client service environment (#Senior)
  • Superior relationship building skills and a passion for connecting with clients and driving client value
  • Strong attention to detail and desire to provide exceptional service on each client interaction
  • Confident and skilled communicator with strong written and verbal communication skills
  • Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives
  • Ability to think strategically and thoughtfully execute/present on complex topics in clear and concise manner
  • Authorization to work in the United States now and in the future, without sponsorship requirements

Working Conditions: The Customer Success Manager will work indoors in an air-conditioned office building and must be able to remain stationary at a desk and computer for a majority of the day.


Travel Percentage: