Sales Manager

2 months ago

Mountain View, United States The Ameswell Hotel Full time
Job DescriptionJob DescriptionDescriptionSales Manager

The Ameswell is a hotel for the innovator and adventurer in everyone. Like the community we serve, we are inspired by art, nature, innovation, and technology. Whether it's keeping you connected or unplugged, working or unwinding—our rooms, common spaces, and grounds are designed to support your work and play. Join us for something different that you cannot find anywhere else.

The Sales Manager is responsible for proactively prospecting, facilitating and closing group and catering business opportunities as well as event execution. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates’ overtime does apply and is calculated accordingly.

Key ResponsibilitiesKey Responsibilities:

· Establish a base of clients through direct outside and inside selling to secure business for the Ameswell Hotel to ensure revenue goals have been met or exceeded.

· Provide competitive market intelligence in assigned segment(s)

· Negotiate and execute group contracts that meet or exceed hotel revenue and incentive goals.

· Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

· Provide effective written communication to the hotel operations team regarding onsite groups and events.

· Effectively utilize hotels' Group Rooms Control (GRC) reports for recording group opportunities to measure YOY performance and determine need periods when it may be necessary to adjust strategies to drive more group revenue.

· Identify operational problems that impact the effectiveness of overall sales performance and work closely with appropriate Departments on solutions.

· Cultivate collaborative, mutually supportive relationships with and among customers, as well as the Ameswell Hotel community, sales office, and hotel staff
Adhere to the hotel's sales guidelines and book profitable business based on needs and times.

· Adhere to the hotel's sales guidelines and book profitable business based on needs and times.

· Create, implement, and monitor short and long-range sales strategies for segment(s) to optimize revenue and profitability.

· Ensure group account base room night potential is identified and solicited in a timely manner.

· Arrange and conduct special events, site inspections, and off-site presentations for potential clients.

· Maintain client files and update information daily in accordance with established departmental policies and procedures.

· Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

· Assist in developing and implementing sales plans and activities.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Participate in local networking organizations, community, and industry events while representing the Ameswell Hotel in a professional manner.

· Meet with clients to understand needs.

· Work with local venues that deal with segment(s) and establish relationships.

· Identify opportunities to cross-sell and up-sell services to optimize total revenue potential and guest experience.

· Responsible for effectively servicing clients/groups and maintaining the contracted food and beverage minimum.

· Work in conjunction with the Director of Sales to achieve the hotel’s revenue meeting planner satisfaction scores and food and beverage goals.

· Host and/or participate in site inspections and client presentations to ensure property's offerings are showcased.

· Maintain appropriate contact with customer contact to ensure accuracy and work out any details.

Skills, Knowledge and ExpertiseSkills, Knowledge, and Expertise:

· 2 + years of successful experience in proactive hotel sales and the ability to effectively close group business.

· Be comfortable working in a team selling environment.

· Proven experience in maintaining and building relationships within the market, and aggressively developing new business.

· Strong presentation skills.

· Proficient in English language.

· Excellent writing skills (grammar/punctuation/spelling).

· Advanced computer skills.

· Familiar with common computer software programs, including Microsoft Office.

· Must be willing to work varied hours.

Benefits
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life Insurance
  • 401k Retirement Plan from date of hire
  • Hotel Employee Discount at F&B Outlets
  • Wellness Incentives through ClassPass
  • Hotel Employee Rate Discount
  • Referral Bonus

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