Retail Operations Supervisor

2 weeks ago

Mountain View, California, United States Acosta Sales & Marketing Full time

Position Overview:

The Retail Operations Supervisor is a results-oriented professional tasked with fostering an exceptional shopping experience and a customer-centric atmosphere within the retail environment. This role is pivotal in overseeing associate management, which encompasses recruitment, training, coaching, scheduling, and performance management to guarantee an unparalleled customer journey, operational efficiency, and high-quality service.

Key Responsibilities:

  • Act as a specialist in delivering outstanding customer service and brand representation.
  • Foster an inclusive and collaborative workplace culture.
  • Assist the Store Manager in daily operational tasks and overall store management.
  • Oversee the execution of opening and closing protocols, including visual presentation, inventory oversight, and daily staffing plans.
  • Guide team members, prioritize tasks, and address customer concerns effectively.
  • Build and mentor teams, emphasizing techniques that enhance customer satisfaction and loyalty.
  • Manage inventory levels and uphold visual merchandising standards.
  • Lead the team to achieve targets related to customer experience, sales, and operational productivity.
  • Demonstrate strong leadership and coaching abilities consistently.
  • Ensure a world-class shopping experience by supervising floor operations.
  • Coordinate customer interactions and assist with transactions.
  • Provide feedback and coaching to team members based on performance metrics.
  • Conduct regular training sessions to keep staff informed about products and market trends.
  • Resolve service-related issues promptly or escalate as necessary.

Management and Development:

  • Participate in the hiring process and make disciplinary decisions when required.
  • Inspire and motivate associates to achieve their best performance.
  • Lead by example and share product knowledge effectively.
  • Encourage professional growth among team members by delegating responsibilities and monitoring their completion.
  • Ensure compliance with company policies and conduct investigations in collaboration with HR when necessary.

Product Launches:

  • Collaborate with management to successfully introduce new products and services.
  • Monitor post-launch performance and implement best practices for improvement.
  • Ensure associates are well-trained on new offerings to engage customers confidently.

Merchandising and Compliance:

  • Maintain adherence to merchandising standards and instill pride in store presentation.
  • Drive compliance with operational procedures and policies.
  • Manage staffing schedules and payroll approvals efficiently.

Qualifications:

  • Minimum of 3 years in Retail Management within customer-focused environments.
  • Proven experience in leading large teams effectively.
  • Strong operational management skills in fast-paced settings.
  • Excellent communication and organizational skills.
  • Ability to motivate and develop team members.
  • Flexibility to work varied hours, including weekends and holidays.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, vision, and retirement plans, among other perks. Our commitment to employee development is reflected in our leadership training programs and internal promotion policies.

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