Senior Sales Operations Manager, Commercial Operations

3 weeks ago

Mountain View, United States Athelas Full time $120,000 - $140,000
Job DescriptionJob Description

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare

About the Role

We are seeking an experienced Sales Operations Manager to help drive new customer acquisition and expansion across an exciting portfolio of offerings: Commure Strongline, Scribe, Engage, and PatientKeeper. Reporting to the Head of Sales Operations, this individual will be involved in work across systems and process improvements, forecasting and planning, and program management of bespoke initiatives. They will work closely with Sales, Customer Success, and Operations to drive successful customer outcomes.

What You'll Do

  • Reporting & Insights: Implement and report on Sales activities across the funnel to drive insights that continuously improve end-to-end lead to close conversion. Equip SDRs, AEs, and Leadership with actionable reporting on the important inputs that drive outcomes.

  • Process & tooling: Define best-in-class sales processes that provide a seamless prospect and sales staff experience. Connect the dots between the business, Sales Enablement, and Product to ensure technical requirements are met and adopted. 

  • Program management: Work on bespoke initiatives like New Product Rollouts, Cross-sell Strategy, Quota, Scripting, Territory Management, and more to impact the business. For bespoke initiatives, you will act as the single-threaded owner.

What You Have

  • 3-5 years of experience in Sales Operations, Central Operations, or similar SaaS Operations role 

  • Analytical mindset and fluency with numbers

  • Experience driving operational effectiveness using data and a methodical problem-solving approach

  • Experience building and implementing effective performance management systems

  • Track record of achieving ambitious results

  • Experience in startups, SaaS/tech, Enterprise customers, phone- & in-person based sales a big plus

Why you’ll love working at Athelas + Commure:

  • Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

  • Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

  • Incredible Growth: Prior to our merger in late 2023, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

  • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas + Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation Range: $120K - $140K

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