Service Coordinator
3 weeks ago
POSITION OVERVIEW
At Allmark Door, we are looking for an enthusiastic Service Coordinator to provide superb leadership and service to our client base. Our Service Coordinator would work as an intermediary between clients serving a support role for customers during challenging times. We need someone meticulous with an eye on customer satisfaction to ensure clients receive the services they need for a prompt service in all aspects. This is an onsite, full-time position located in Springfield, NJ.
ESSENTIAL DUTIES
Our ideal candidate will be responsible for the following:
Direct and coordinate activities of project personnel and technicians to ensure projects progress on schedule and within a prescribed budget
Dispatch technicians to service and emergency calls as received and monitor emails with promptness and urgency
Communicate with customers regarding schedules and maintaining the highest level of customer satisfaction
Document and record all information regarding the needed service
Arrange for the delivery of equipment, rentals, and all corresponding purchase orders while tracking job costs
Submit repair proposals and create customer quotes for Preventative Maintenance and Emergency Service work
Prepare service schedules to maximize capacity by ensuring productive use of all assets including assignment of personnel, equipment, and supplies
Check the company’s fleet dispatch system to ensure time travel is within the dispatched window given
Professionally and legibly complete or direct and review completion all on sight paperwork for the company and customer
RELEVANT JOB COMPETENCIES
Excellent time management, leadership and organizational skills
Strong communication and interpersonal skills
Resilience and adaptable ability to manage multiple tasks consecutively
Team-ability, leadership and effective communication and people skills
Strong proficiency with Google Suite and Data Entry Software
ALLMARK DOOR is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability, or veteran status, among other factors.
MININUM REQUIREMENTSValid Driver’s License
High School Diploma or GED
Full-Time Employees Enjoy:
- Paid Time Off: Enjoy time to recharge with paid vacation and personal days.
- Paid Holidays: Celebrate holidays with paid time off. New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
- Medical Benefits: Health, dental, and vision coverage
- Ancillary Benefits: Accident Protection, Hospital Indemnity, and Critical Illness
- Retirement Plan: Secure your future with our retirement plan options.
- Life Insurance: Protect yourself and your loved ones with our life insurance coverage.
- Disability Coverage: Benefit from both short-term and long-term disability insurance.
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