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Housing Services Coordinator

2 months ago

Springfield, United States Project Woman of Ohio Full time
Job DescriptionJob DescriptionSalary: $19 hourly

Project Woman

Position Description

 

Job Title:                          Housing Coordinator


Location:                         Administrative Offices, Chrysalis Manor, Community

 

Expectation of All Employees: 

To support Project Woman’s mission and values by exhibiting the following behaviors:  confidentiality and respect for all survivors, Trauma-Informed Responses and Approaches, service excellence and job competence, collaboration and team player, and commitment to our community. All employees of Project Woman serve as role models of work and behavior standards for Project Woman in and outside of the workplace including social media profiles and any other forums.

 

Position Summary: 

Under the direct supervision of the Programs Director, coordinates and manages Project Woman’s supportive housing program. Participates in the local Continuum of Care toward ending homelessness; advocating for the rights and needs of those who are survivors of domestic, intimate partner, and sexual violence. Maintains and manages comparable data system as required by HUD and other regulatory entities. Liaise with private landlords to ensure successful networks and access for survivor/participants. Serves as a member of the Coordinator Leadership Team.

 

Essential Duties and Responsibilities:

  1. Coordinates and manages the Project Woman Supportive Housing Program.
  2. Ensure program aligns with OVW and HUD standards of practice and funding guidelines for transitional, permanent, and rapid rehousing solutions.
  3. Screen applicants for eligibility and build access to supportive housing solutions including, but not limited to transitional, permanent supportive, income-based and public, and rapid re-housing solutions.
  4. Maintain required Comparable Data Base and other ancillary data systems as required by regulatory agencies and funders.
  5. Complete routine reports to monitor program outcomes compliance as related to the local Continuum of Care, Office of Violence Against Women, Ohio Development Services Agency, Housing and Urban Development, and other regulatory agencies as applicable.
  6. Establishes and maintains internal communication related to Supportive Housing Programs by attending staff meetings, PQI Committee, remains an active member of the Interdisciplinary Team (IDT).
  7. Actively attend HMIS and Continuum of Care meetings to represent agency in collaborative efforts to ensure outcomes for survivors.
  8. Monitors participant Goal Attainment Plan for outcomes and use as indicators for supportive housing program completion. Create transition plans based upon GAP and Rent Determination.
  9. Serve as liaison with landlords for community-based housing where custodial agreements are in place; provide routine communication with landlords to determine status of tenancy, be proactive for solution to potential landlord/tenant issues and provide recommendations for program completion, as necessary.
  10. Liaise with landlords, as necessary, to ensure lease compliance, landlord/tenant relationships, and successful program outcomes.
  11. Attend eviction hearings, as necessary; provide advocacy for survivors enrolled in Transitional and/or Rapid Rehousing programs in relation to landlord and tenant disputes; ensuring rights of survivors as related to VAWA protections.
  12. Coordinates Housing Quality Standards inspections per HUD requirements for use of subsidy and to ensure Habitability of all units and properties participating in Project Woman Supportive Housing Program [including private landlord locations and Chrysalis Manor].
  13. Ensure internal and external collaboration of program elements including Empowerment Education, Tenant Resources, etc. to maximize a wrap-around and supportive network for survivor/tenants.
  14. Coordinate monthly/quarterly meetings including but not limited to tenant meetings, facility management, landlord networking, empowerment teams, etc. to ensure effective communications, problem solving, and program outcomes are maintained.
  15. Performs other duties as needed or requested.

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • General knowledge of domestic abuse, sexual abuse, social services, community organizations, and health services;
  • Knowledge and experience with trauma-informed approaches;
  • Ability to establish and maintain professional boundaries in working with clients;
  • Ability to remain calm in crisis situations;
  • Excellent interpersonal and communication skills;
  • Caring, honest, and cooperative nature;
  • Supportive, sensitive, and empathetic personality;
  • Strong problem-solving skills;
  • Ability to be flexible;
  • Ability to provide responsive services to a diverse population of program participants;
  • Ability to maintain a positive attitude;
  • Ability to work collaboratively and independently;
  • Ability to respect confidentiality of information learned through providing services; Consistently represent the mission and philosophy of the agency; and
  •  Maintain effective and cooperative relationships with community partners, participants, other employees, and volunteers.

COMPETENCIES:

  • Respectfulness & Relationship Building: Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
  • Commitment to Quality Service: Builds and maintains client/community satisfaction with the services offered.
  • Team Focused & Collaborative: Promotes cooperation and commitment within a team to achieve goals and objectives.
  • Self-Accountability & Work Standards: Sets high standards of performance for self and assumes responsibility and accountability for successfully completing assignments or tasks.
  • Stress tolerance & Unflappability: Maintains composure in highly stressful or adverse situations.
  • Professionalism and Personal Boundaries: Conducts self within appropriate and expected professional boundaries and policies.
  • Conflict Management: Helps others to effectively resolve complex or sensitive disagreements or conflicts.
  • Valuing Diversity: Helps to create an environment that embraces and appreciates diversity.
  • Confidentiality, Integrity, Ethics and Trust: Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions.

 

QUALIFICATIONS

A minimum of an associate degree or equivalent combination of work experience and continuing education and certification required.  Prior experience working with domestic violence and sexual assault issues, criminal justice, law, or related experience is a plus. Excellent computer/technology skills including but not limited to HMIS/HUD Comparable Systems. Excellent written and oral communication skills, strong organization, and problem-solving abilities. 

 

Other Qualifications:

  1. Detail oriented and works with a high degree of accuracy
  2. Strong team participation skills
  3. Ability to multitask and meet changing deadlines
  4. Must be self-directed and able to complete projects with limited supervision
  5. Maintains staff and Survivor confidentiality
  6. Demonstrated ability to problem solve and be proactive; and to prioritize and handle a variety of projects simultaneously
  7. Has the ability to work with a diverse population and provide culturally competent advocacy for same.
  8. Stay informed of community resources and coordinated community responses.
  9. Maintain a level of comfort and ability around basic technology (email, databases, etc.) as well as future systems as our technology needs progress and implement within scope of duties


PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is generally performed in a standard office environment and is moderately active. Work may include sitting and standing for long periods of time. Work in this environment will result in regularly assisting people in acute distress or crisis.

 

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

 

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex inter-personal issues on behalf of survivors; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with community partners, staff, vendors, survivors, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals. Employees must be able to control their emotions and remain calm. This is a high stress occupation and self-care is essential as is the ability to handle stress in a positive manner.

 

JOB RELATIONSHIPS


Supervises:                     None

Supervised by:              Programs Director

 

 

 

Project Woman provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. In addition to federal law requirements, Project Woman complies with applicable state and local laws governing nondiscrimination in employment in every location in which the agency has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.