Service Coordination Specialist
1 week ago
MB Heating & Cooling is seeking a dedicated full-time Service Dispatcher / Scheduling Coordinator to oversee the daily schedules of our service technicians and efficiently dispatch them as service requests are fulfilled. Are you passionate about delivering exceptional customer service? Do you aspire to work for a well-established and reputable company? If this resonates with you, we encourage you to explore this opportunity further.
This role offers a competitive salary of up to $23 per hour, based on experience. Our dispatching team enjoys comprehensive benefits, including health, vision, dental, life insurance, two weeks of vacation, access to a fitness facility, a spiff program, and paid training. Additionally, we provide our Service Dispatcher / Scheduling Coordinators with a 401(k) plan.
ABOUT MB HEATING & COOLING
Since 1986, we have been committed to delivering top-notch home comfort services across the greater Central Illinois area. Our expertise spans HVAC maintenance, plumbing, and electrical services. Whether customers require system upgrades or replacements, we are equipped to meet their needs, including the integration of eco-friendly technologies such as smart thermostats and solar panels. Our team is skilled, trustworthy, and dedicated to ensuring customer satisfaction.
We take pride in our workforce, recognizing them as our greatest asset. We foster a culture of teamwork and communication, which we believe are the foundations of our success. Our involvement in the community reflects our commitment to service. Alongside our positive company culture, we offer a supportive work environment, excellent benefits, and opportunities for career growth.
A DAY IN THE LIFE OF A SERVICE DISPATCHER / SCHEDULING COORDINATOR
As a Service Dispatcher / Scheduling Coordinator, your role is vital to our operations. You will manage the daily schedules of our technicians and ensure timely dispatching as service calls are completed. This includes maintaining the on-call schedule and updating our customer database with current information. When parts arrive, you will coordinate return visits with customers for installations.
In this position, you will handle incoming calls, prioritizing urgent requests and dispatching technicians accordingly. You will ensure a high-quality customer experience by providing detailed and accurate information to technicians and keeping customers informed throughout the day. Your communication skills will be essential in conveying clear and concise information to department managers, employees, and customers. This role is both enjoyable and challenging, allowing you to assist customers effectively.
QUALIFICATIONS
- High school diploma or equivalent (GED)
- 5+ years of relevant experience in customer service, dispatching, or project management, or a combination of education and experience
- 2+ years of experience specifically in HVAC dispatching
- 3+ years of general dispatching experience
- Familiarity with the service area or strong map-reading skills
- Intermediate computer proficiency
While knowledge of the HVAC industry and familiarity with software technologies such as iOS, Android, and Windows OS is preferred, it is not mandatory. Are you adept at prioritizing multiple tasks? Do you possess strong interpersonal and communication skills? Can you represent our company professionally? Are you capable of providing clear instructions and guidance to your team? If these qualities describe you, this role may be an excellent fit.
WORK SCHEDULE
This position requires a commitment of 40 hours per week, typically from Monday to Friday, with the possibility of overtime as needed.
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