Service Coordination Specialist

1 week ago


Springfield, Illinois, United States MB Heating & Cooling, Plumbing & Electric Full time
Job Overview

MB Heating & Cooling is seeking a dedicated full-time Service Dispatcher / Scheduling Coordinator to oversee the daily schedules of our service technicians and efficiently dispatch them as service requests are fulfilled. Are you passionate about delivering exceptional customer service? Do you aspire to work for a well-established and reputable company? If this resonates with you, we encourage you to explore this opportunity further.

This role offers a competitive salary of up to $23 per hour, based on experience. Our dispatching team enjoys comprehensive benefits, including health, vision, dental, life insurance, two weeks of vacation, access to a fitness facility, a spiff program, and paid training. Additionally, we provide our Service Dispatcher / Scheduling Coordinators with a 401(k) plan.

ABOUT MB HEATING & COOLING

Since 1986, we have been committed to delivering top-notch home comfort services across the greater Central Illinois area. Our expertise spans HVAC maintenance, plumbing, and electrical services. Whether customers require system upgrades or replacements, we are equipped to meet their needs, including the integration of eco-friendly technologies such as smart thermostats and solar panels. Our team is skilled, trustworthy, and dedicated to ensuring customer satisfaction.

We take pride in our workforce, recognizing them as our greatest asset. We foster a culture of teamwork and communication, which we believe are the foundations of our success. Our involvement in the community reflects our commitment to service. Alongside our positive company culture, we offer a supportive work environment, excellent benefits, and opportunities for career growth.

A DAY IN THE LIFE OF A SERVICE DISPATCHER / SCHEDULING COORDINATOR

As a Service Dispatcher / Scheduling Coordinator, your role is vital to our operations. You will manage the daily schedules of our technicians and ensure timely dispatching as service calls are completed. This includes maintaining the on-call schedule and updating our customer database with current information. When parts arrive, you will coordinate return visits with customers for installations.

In this position, you will handle incoming calls, prioritizing urgent requests and dispatching technicians accordingly. You will ensure a high-quality customer experience by providing detailed and accurate information to technicians and keeping customers informed throughout the day. Your communication skills will be essential in conveying clear and concise information to department managers, employees, and customers. This role is both enjoyable and challenging, allowing you to assist customers effectively.

QUALIFICATIONS

  • High school diploma or equivalent (GED)
  • 5+ years of relevant experience in customer service, dispatching, or project management, or a combination of education and experience
  • 2+ years of experience specifically in HVAC dispatching
  • 3+ years of general dispatching experience
  • Familiarity with the service area or strong map-reading skills
  • Intermediate computer proficiency

While knowledge of the HVAC industry and familiarity with software technologies such as iOS, Android, and Windows OS is preferred, it is not mandatory. Are you adept at prioritizing multiple tasks? Do you possess strong interpersonal and communication skills? Can you represent our company professionally? Are you capable of providing clear instructions and guidance to your team? If these qualities describe you, this role may be an excellent fit.

WORK SCHEDULE

This position requires a commitment of 40 hours per week, typically from Monday to Friday, with the possibility of overtime as needed.



  • Springfield, Illinois, United States MB Heating & Cooling, Plumbing & Electric Full time

    Job OverviewMB Heating & Cooling is seeking a dedicated full-time Service Dispatcher / Scheduling Coordinator to oversee the daily schedules of our service technicians and efficiently dispatch them as service requests are fulfilled. If you are passionate about delivering exceptional customer service and want to be part of a well-established and reputable...


  • Springfield, Illinois, United States MB Heating & Cooling, Plumbing & Electric Full time

    Job OverviewMB Heating & Cooling is seeking a dedicated full-time Service Dispatcher / Scheduling Coordinator to oversee the daily operations of our service technicians. This role is essential in ensuring that our team is efficiently dispatched to service calls as they are completed. If you are passionate about delivering exceptional customer service and...


  • Springfield, Illinois, United States Express Employment Professionals – Springfield, IL Full time

    About the RoleAs a key member of our team at Express Employment Professionals – Springfield, IL, the Employment Specialist plays a vital role in supporting the growth and development of our organization.Key Responsibilities:Consult with candidates on onboarding processes and potential opportunitiesScreen, recruit, and interview candidatesCoordinate with...


  • Springfield, Illinois, United States Ozarks Coca ColaDr Pepper Bottling Company Full time

    Job Type: Full-time Position Overview: The Parts Coordination Specialist plays a vital role in the maintenance department, ensuring the seamless operation of preventative maintenance activities and the efficient management of parts inventory. This position is essential for maintaining the functionality of equipment and supporting continuous improvement...


  • Springfield, Illinois, United States Express Employment Professionals – Springfield, IL Full time

    About the RoleWe are seeking a highly skilled and motivated Employment Specialist to join our team at Express Employment Professionals in Springfield, IL.Key Responsibilities:Consult with candidates on onboarding processes and potential opportunitiesScreen, recruit, and interview candidatesCoordinate with client companies regarding applicantsPerform data...


  • Springfield, Illinois, United States Nelson Tree Service Full time

    Job Summary:Nelson Tree Service is seeking a skilled Tree Care Specialist to join our team. As a key member of our crew, you will be responsible for providing exceptional line clearance services to our utility company clients.Key Responsibilities:Trim and remove trees, branches, and trunk sections to ensure safe and efficient line clearance.Operate and...


  • Springfield, Illinois, United States Benefit Communication Insourcing Full time

    Job SummaryWe are seeking a highly skilled Benefits Coordinator to join our team at Benefit Communication Insourcing. As a Benefits Coordinator, you will play a critical role in supporting our clients' Human Resources departments and employees by providing life-cycle benefit services.Key ResponsibilitiesRepresent BCInsourcing as an ambassador to our clients...


  • Springfield, Illinois, United States Killian Construction Co. Full time

    Job SummaryWe are seeking a highly skilled Marketing Coordinator to join our team at Killian Construction Co. as a Content Creation Specialist. This is an exciting opportunity for a talented individual to create engaging marketing materials and develop internal marketing strategies to promote our company's brand and services.Key ResponsibilitiesContent...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview:The Client Service Representative - Account Specialist plays a crucial role in ensuring exceptional service delivery to our clients. This position is open to candidates across the United States, offering flexibility for both onsite and remote work arrangements. About Us:At Corporation Service Company, we pride ourselves on being a...


  • Springfield, Illinois, United States Reliable Imports Full time

    Join Our Team as a Subaru Automotive Service SpecialistReliable Imports is seeking certified and skilled Subaru Automotive Service Specialists to become part of our dedicated team. If you are looking for a fulfilling and professional work environment that promotes career advancement, we invite you to explore the opportunities we provide.What We...


  • Springfield, Illinois, United States Evangel University Full time

    EVANGEL UNIVERSITY MAIL SERVICES COORDINATORDEPARTMENT:Information TechnologiesCLASSIFICATION:Full-Time, Non-Exempt.POSITION OVERVIEW:The Mail Services Coordinator is responsible for overseeing the operations and customer relations within the Mail and Print Center. This role involves:1. **Operational Management**: Ensuring efficient workflow and processes in...


  • Springfield, Illinois, United States MB Heating & Cooling, Plumbing & Electric Full time

    Job OverviewMB Heating & Cooling is currently seeking a dedicated full-time Service Scheduling Coordinator to efficiently manage our service technicians' daily appointments and dispatch them as service requests are fulfilled. Are you passionate about delivering exceptional customer service? Do you aspire to be part of a well-regarded and stable organization?...


  • Springfield, Illinois, United States Reliable Mazda Full time

    Reliable Mazda is seeking skilled Automotive Service Specialists to enhance our dedicated team.What We Provide- Comprehensive Medical, Dental, and Vision Coverage- Life Insurance Options- 401(k) Retirement Savings Plan- Sundays Off- Paid Time Off- Company Holidays with Pay- Training Programs at No Cost- Employee Discounts Available- Supportive and Inclusive...

  • Service Coordinator

    4 days ago


    Springfield, Illinois, United States Crown Power and Equipment Full time

    Job SummaryCrown Power and Equipment is seeking a highly skilled Service Writer to serve as a liaison between our service department and our internal and external customer base. As a Service Writer, you will assist the Service Manager in coordinating daily operations while providing exceptional customer service.Key ResponsibilitiesCustomer Communication:...


  • Springfield, Illinois, United States Lapariscopic Edge PC Full time

    Job OverviewBenefits and AdvantagesAttractive Salary PackagePaid Leave OptionsOpportunities for Professional DevelopmentPosition SummaryWe are looking for a courteous and skilled Customer Service Specialist to enhance our customer support operations. In this position, you will handle both incoming and outgoing calls, engage with clients to ascertain their...


  • Springfield, Illinois, United States Compass Group USA Full time

    Company Overview:Crothall Healthcare, a division of Compass Group USA, is dedicated to delivering specialized, high-quality support services exclusively for the healthcare sector. With a presence in over 46 states and a workforce exceeding 26,000 team members, we pride ourselves on being recognized as one of Modern Healthcare's Best Places to Work.Job...


  • Springfield, Illinois, United States Corporation Service Company Full time

    Position Overview:As a Customer Support Specialist, you will play a crucial role in delivering exceptional service to our clients. This position is available for any US location, whether onsite or remote, and operates Monday through Friday. About Us:At Corporation Service Company, we are dedicated to providing high-quality services that support businesses...


  • Springfield, Illinois, United States TAYLORVILLE MEMORIAL HOSPITAL Full time

    Position OverviewThe Patient Services Coordinator plays a vital role in the operational efficiency of the healthcare facility by managing daily business office activities, including billing processes, patient interactions, and appointment scheduling. This position is also responsible for answering incoming calls, assessing patient urgency, and directing...


  • Springfield, Illinois, United States Compass Group, North America Full time

    Company OverviewCompass Group, North America is a leading provider of specialized support services tailored exclusively for the healthcare sector. With a presence in numerous top-tier hospitals across the nation, we pride ourselves on delivering high-quality, innovative solutions that enhance patient care and operational efficiency.Position SummaryThe Talent...


  • Springfield, Illinois, United States Koch Enterprises Family of Companies Full time

    Job Overview Koch Enterprises Family of Companies is seeking a dedicated Service Operations Specialist to enhance our dynamic team. With over a century of collective expertise in the tank custom manufacturing sector, we pride ourselves on delivering innovative solutions tailored to our clients' unique requirements. Key ResponsibilitiesDeliver technical...