Service Coordinator
5 days ago
Crown Power and Equipment is seeking a highly skilled Service Writer to serve as a liaison between our service department and our internal and external customer base. As a Service Writer, you will assist the Service Manager in coordinating daily operations while providing exceptional customer service.
Key Responsibilities- Customer Communication: Field internal and external customer inquiries to the Service Department in a timely and professional manner.
- Check-in/Check-out Process: Follow a standardized check-in/check-out process for all customer units to ensure accurate tracking and management.
- Repair Timeline Updates: Communicate regularly with customers regarding repair timelines and updates on anticipated completion dates.
- Logistics and Shipping: Assist in the logistics of trucking, washing, and other tasks as directed by the Service Manager or Assistant Service Manager.
- Work Order Management: Open work orders as directed and maintain control until they are previewed, approved, and invoiced.
- Warranty and Service Parts: Manage all warranty bins, service parts to be returned, oil sample submission, and tracking.
- Customer Profile Updates: Update customer profiles using equipment, hours, or other information from the customer work order.
- Service Warranty and Product Improvement Programs: Ensure all service warranty and Product Improvement Programs are completed and submitted within the required timeframe to receive maximum credit.
- Work Area Maintenance: Maintain a clean work area and perform work in a neat and orderly fashion.
- Safety and Reporting: Follow all safety rules and regulations in performing work assignments and maintain accurate and on-time reports.
- Computer Skills: Experience with basic computer functions.
- Accounting Knowledge: Experience with basic accounting practices.
- Report Analysis: Experience analyzing and interpreting basic internal reports.
- Driver's License: Valid driver's license required.
- Teamwork and Communication: Experience working cooperatively in a team environment and communicating effectively.
- Education: High School diploma or equivalent.
- Experience: 1-3 years of experience in equipment service in the same or similar industry is required.
- Background Check and Pre-employment Screenings: Candidate is required to successfully pass the pre-employment screenings, which include a background check, pre-employment drug testing, and driving record evaluation.
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Service Coordination Specialist
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Springfield, Illinois, United States MB Heating & Cooling, Plumbing & Electric Full timeJob OverviewMB Heating & Cooling is seeking a dedicated full-time Service Dispatcher / Scheduling Coordinator to oversee the daily schedules of our service technicians and efficiently dispatch them as service requests are fulfilled. If you are passionate about delivering exceptional customer service and want to be part of a well-established and reputable...
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