Sr. Technical Service Representative

3 months ago


Carpentersville, United States Polynt Composites USA Inc Full time
Job DescriptionJob Description

About us:

Polynt is one of the world's largest manufacturer and supplier of composites, coatings, and intermediates with major customers across four continents. With 65 years of history, we provide a wide range of products designed for key sectors such as industrial, transportation, building and construction, marine, medical, consumer, and food additive markets.

Our R&D department is a group of talented and well experienced individuals who are ready to share their knowledge and expertise.

Benefits:

  • Polynt offers generous PTO benefits
  • 401k with employer match
  • Medical coverage including PPO, HSA, and FSA
  • Vision
  • Dental
  • Long term disability insurance
  • Company paid short term disability insurance
  • Employee Assistance Program
  • Tuition reimbursement
  • Company paid life insurance
  • Paid holidays

About the job:

  • The Senior Technical Service Chemist will interface with customers, sales, application testing, procurement, and product development.
  • Provide technical support to existing and prospective customers regarding Polynt resins for coatings.
  • Troubleshoot and provide solutions to customers who are experiencing issues with using Polynt resins in their paint formulation.
  • Provide performance data in support of product promotions to customers and educate the coatings industry regarding new product introductions.
  • Develop a thorough understanding of customer needs and recommend future development projects to meet their needs.
  • Integral member of the product developmental team ensuring customer needs are understood and communicated.
  • Generation of technical reports, invention disclosures, presentations, and product literature.
  • Up to 25% travel to support customers is possible.

Requirements:

  • BS in chemistry with a minimum of 7 plus years of solvent-based and water-based paint formulation experience.
  • Knowledge of paint formulation techniques covering multiple coatings application areas including both architectural and industrial markets.
  • Familiar with various equipment and techniques for applying coatings.
  • Experience as a paint formulator at coatings / paint manufacturer is required.
  • Proven track record with commercializing new products.
  • Strong customer interaction skills.
  • Proven record of innovative thinking and technical accomplishments.
  • Root cause analysis and corrective action techniques are a plus.
  • Excellent oral and written communication skills and the ability to work in a team environment.
  • Efficient in Excel, Word, and PowerPoint


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