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Billing Customer Support Specialist
2 months ago
Spectrum Inc. is hosting a recruitment event.
We are actively seeking individuals for the role of Customer Service Billing Representatives within our call center environment. This position offers a competitive starting wage.
Key Responsibilities:
- Address customer billing inquiries and resolve account-related issues.
- Adjust services as per customer requests while maintaining positive relationships.
- Utilize effective communication skills to understand customer needs and provide solutions.
What We Offer:
- Comprehensive training program designed to ensure your success.
- Consistent work schedule that allows for personal planning.
- Access to discounted services including internet and phone.
- Health, dental, and vision benefits available shortly after employment.
- 401(k) plan with company match to support your retirement savings.
- Education assistance program to further your career development.
Candidate Profile:
The ideal candidate is a flexible communicator and a good listener who can effectively multitask. Patience and strong communication skills are essential for uncovering customer needs and ensuring a positive interaction.
Role Overview:
As a Billing Representative, you will build relationships with customers and leverage your training to achieve service excellence. Responsibilities include providing over-the-phone support for account and payment services, and educating customers about service options.
Growth Opportunities:
We prioritize career advancement and provide a clear path for professional growth within the organization. Many of our leaders have progressed from similar roles, ensuring you receive the support needed to thrive.
Essential Qualifications:
- Ability to communicate effectively in English.
- High School Diploma or equivalent.
- Preferred: Experience in customer service and familiarity with computer systems.
Join a Diverse Team:
At Spectrum Inc., we value diversity and inclusivity in our workforce. We are committed to providing equal opportunities for all candidates.
