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Customer Support Specialist

2 months ago

Cincinnati, Ohio, United States Insight Global Full time
Required Skills & Experience

1+ years of experience in customer service - Exceptional communication skills and proficient in English - Strong grammar proficiency - Positive and approachable demeanor.

Job Overview


A reputable organization is looking for a Video Banker to enhance their Client First Center Virtual Support Services team.

The role involves addressing customer inquiries related to banking products and services.


Key Responsibilities:
  • Identify and resolve technical issues and improve system efficiency.
  • Respond to customer inquiries regarding banking products and services.
  • Handle inquiries received through advanced technology platforms.
  • Stay updated on product offerings, policies, and procedures.
  • Resolve customer inquiries or issues related to various loan products.
  • Conduct thorough account research and utilize available resources to assist customers.
  • Perform accurate customer account transactions and maintenance activities.
  • Aim for first contact resolution for customer inquiries and issues.
  • Escalate complex customer requests to appropriate personnel as necessary.