Junior Customer Support Representative
2 weeks ago
Location: Cincinnati, OH
Job Type: Full-time (38 hours per week)
Salary: $42,570 to $46,750 per year
About Us:
At Pattern Promotions, we are committed to nurturing future leaders. We provide all our team members with equal opportunities to advance their careers. Success is achieved through dedication, teamwork, and a genuine commitment to our clients' goals and results.
Job Overview:
We are seeking an Entry Level Customer Service Assistant to become a vital part of our Pattern Promotions team. This position is ideal for individuals who are enthusiastic about delivering outstanding customer service and are motivated to develop their careers within our organization. The chosen candidate will play a key role in supporting our customer service department, ensuring client satisfaction, and aiding in the implementation of promotional initiatives.
Key Responsibilities:
- Deliver exceptional customer service by addressing client inquiries through various communication channels
- Assist in the planning and execution of promotional initiatives
- Oversee customer accounts, ensuring all data is accurate and current
- Resolve customer complaints and provide timely solutions
- Collaborate closely with the promotions team to meet client expectations
- Support administrative functions as necessary, including data entry and report generation
- Maintain a positive and professional demeanor consistently
- High school diploma or equivalent; preferred candidates will have some college coursework in Business, Marketing, or a related discipline
- Strong communication and interpersonal skills
- Excellent problem-solving skills and attention to detail
- Ability to thrive in a fast-paced team environment
- Proficiency in MS Office, especially Word and Excel
- Eagerness to learn and adapt to new challenges
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth
- Supportive and collaborative workplace culture
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