Customer Support and Sales Representative

6 days ago

Cincinnati, Ohio, United States Belcan Full time
Job Title: Store Support Specialist

Job Summary: We are seeking a highly skilled Store Support Specialist to join our team at Belcan. As a Store Support Specialist, you will be responsible for providing exceptional customer service, maintaining store operations, and driving sales growth.

Responsibilities:

  • Maintain personal relationships with existing store customers and develop relationships with new customers.
  • Identify and fulfill customer product and/or service requirements.
  • Fabricate hydraulic, industrial, and pneumatic hose assemblies to fulfill customer needs.
  • Coordinate pick up transactions at the counter, including locating and pulling orders as required.
  • Perform computer data entry related to all areas of the store operations.
  • Perform accurate cycle counts, order products, transfer product to other locations, receive and stock shelves with inventory.
  • Work with the store manager to maintain a professional store showroom appearance, assist in creating new displays, and implement related marketing programs.
  • Perform daily/weekly cleaning of the store and bathroom(s).
  • Along with the manager, be responsible for opening and closing the store.
  • May serve as on-call for after-hours customer emergencies.
  • Drive to deliver and pick up materials as needed.

Requirements:

  • High School diploma or GED and two to three years related experience and/or training; or equivalent combination of education and experience.
  • Mechanical aptitude and hydraulic/pneumatic experience are a plus.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Individual should have basic computer skills, including Microsoft Office Suite, and typing experience.

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