Team Coordinator

4 weeks ago


Wheeling, United States Panhandle Cleaning & Restoration Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Free uniforms
  • Health insurance
  • Paid time off

Job Overview:
The primary job of the Team Coordinator is to assist the day-to-day Mitigation managers. The job types related to the operations can range from mold to water, smoke to fire, biohazard to emergency services, to all general repairs.

Essential Job Functions:

  • Respond to and dispatch teams to all mitigation calls.
  • Inputting jobs into PSA on occasion.
  • Monitor Job Management Report related to mitigation and/or repair jobs daily.
  • Track KPI dates and follows up with Project Manager concerning alerts.
  • Participate in first level of customer complaint issues.
  • Other duties as assigned.
  • Management and accuracy of PSA.
  • A/R collection management and documentation.
  • Customer Service and liaison.
  • All admin and accounting for the team as well as needed assistance to the EST and PM .
  • Creating Cheerleader Customers
  • Job is entered into PSA and PM is notified.
  • PM contacts the customer:
  • Schedules appointment
  • Confirms data in PSA
  • TC creates Repair Binder Mitigation
  • Daily/nightly job schedule. Prepare schedule for each work day by no later than 4:15pm.
  • On call schedule. Prepare monthly on call schedule for water technicians.
  • Participation in production meeting with Project Managers.
  • Enter Billing in Xactimate
  • Update all Program KPI and required updates

Repairs


  • Send repairs to coordinator to schedule a repair estimator.

Skills/Qualifications:

  • Proficient in Microsoft Office software (i.e. Word, Excel, PowerPoint and Exchange)
  • Excellent English written and verbal skills
  • Attention to detail
  • Takes Initiative
  • Customer focused
  • Team player
  • People skills
  • Solves Problems

Miscellaneous Information:


  • Job Type: Full-time
Required education:


  • High school or equivalent

Required experience:


  • Administration, Accounting Finance is a plus: 3 years




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