Operations Team Leader

1 week ago


Wheeling, West Virginia, United States Panhandle Cleaning & Restoration Full time
Job Overview

The Team Coordinator plays a crucial role in supporting the daily operations of Mitigation Managers. This position encompasses a variety of tasks related to damage restoration, including but not limited to water, fire, smoke, mold, biohazard, and emergency services, as well as general repairs.


Key Responsibilities
  • Respond to and allocate teams for all mitigation requests.
  • Occasionally input jobs into the PSA system.
  • Daily monitoring of the Job Management Report pertaining to mitigation and repair tasks.
  • Track Key Performance Indicator (KPI) deadlines and follow up with Project Managers regarding alerts.
  • Address initial customer complaint issues.
  • Perform additional duties as assigned.
  • Ensure management and accuracy of the PSA system.
  • Oversee accounts receivable collection and documentation.
  • Act as a customer service liaison.
  • Handle all administrative and accounting tasks for the team, providing support to the EST and PM as needed.
  • Foster positive customer relationships.
  • Ensure job entries are made in the PSA system and notify the Project Manager.
  • Coordinate with the Project Manager to contact customers, schedule appointments, and confirm data in the PSA system.
  • Create Repair Binders for mitigation tasks.
  • Prepare daily job schedules by 4:15 PM.
  • Develop a monthly on-call schedule for water technicians.
  • Participate in production meetings with Project Managers.
  • Input billing information in Xactimate.
  • Update all program KPIs and required information.

Repair Coordination
  • Direct repairs to the coordinator for scheduling a repair estimator.

Qualifications
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Exchange).
  • Strong written and verbal communication skills in English.
  • Detail-oriented with a proactive approach.
  • Customer-centric mindset.
  • Ability to work collaboratively within a team.
  • Strong interpersonal skills.
  • Effective problem-solving abilities.

Additional Information
  • Job Type: Full-time
Education Requirements
  • High school diploma or equivalent.
Experience Requirements
  • 3 years of experience in administration, accounting, or finance is preferred.


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