Front Office Assistant

4 weeks ago


Miami, United States Talkishco Full time
Job DescriptionJob DescriptionDescriptionJob Title: Front Office Assistant
Company: Talkishco

Location: Miami, FL
About Talkishco:
 
At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation.


Job Description:
   We are seeking a highly organized and customer service-oriented Front Office Assistant to join our team. As a Front Office Assistant, you will be responsible for providing excellent guest service and ensuring smooth operations at the front office desk. You will play a vital role in creating a positive first impression for guests and assisting with various administrative tasks.

Pay: $17.00 - $27.00 per hour

Key Responsibilities
  • Greet and welcome guests in a friendly and professional manner
  • Register guests and ensure accurate and up-to-date information is collected
  • Answer and direct phone calls to the appropriate staff members
  • Manage reservations and handle check-ins and check-outs efficiently
  • Provide information about hotel services and amenities to guests
  • Handle guest complaints and resolve issues in a timely and professional manner
  • Maintain a clean and organized front desk area and lobby
  • Assist in coordinating and scheduling meetings and appointments
  • Handle incoming and outgoing mail, packages, and deliveries
  • Assist with administrative tasks, such as filing, data entry, and photocopying
  • Ensure compliance with company policies and procedures

Skills, Knowledge and Expertise
  • High school diploma or equivalent
  • Prior experience in a customer service role is preferred
  • Excellent interpersonal and communication skills
  • Strong attention to detail and organizational abilities
  • Proficient in using computer software, including MS Office Suite
  • Ability to multitask and prioritize tasks effectively
  • Professional appearance and demeanor
  • Knowledge of hotel reservation systems is a plus
  • Ability to work under pressure and handle difficult situations with composure

Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement plan with company match
  • Professional development opportunities
  • Employee wellness programs



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