Front Office Assistant
4 weeks ago
Company: Talkishco
Location: Miami, FL
About Talkishco:
At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation.
Job Description: We are seeking a highly organized and customer service-oriented Front Office Assistant to join our team. As a Front Office Assistant, you will be responsible for providing excellent guest service and ensuring smooth operations at the front office desk. You will play a vital role in creating a positive first impression for guests and assisting with various administrative tasks.
Pay: $17.00 - $27.00 per hour
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Register guests and ensure accurate and up-to-date information is collected
- Answer and direct phone calls to the appropriate staff members
- Manage reservations and handle check-ins and check-outs efficiently
- Provide information about hotel services and amenities to guests
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain a clean and organized front desk area and lobby
- Assist in coordinating and scheduling meetings and appointments
- Handle incoming and outgoing mail, packages, and deliveries
- Assist with administrative tasks, such as filing, data entry, and photocopying
- Ensure compliance with company policies and procedures
Skills, Knowledge and Expertise
- High school diploma or equivalent
- Prior experience in a customer service role is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organizational abilities
- Proficient in using computer software, including MS Office Suite
- Ability to multitask and prioritize tasks effectively
- Professional appearance and demeanor
- Knowledge of hotel reservation systems is a plus
- Ability to work under pressure and handle difficult situations with composure
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement plan with company match
- Professional development opportunities
- Employee wellness programs
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