Front Office Medical Assistant

1 month ago


Miami, United States OnePlus Healthcare Full time
Job DescriptionJob DescriptionSalary:

We are seeking a Front Office Medical Assistant to support us with administrative and secretarial tasks. In this position, you will help our patients schedule appointments, collect insurance and health information, and input all relevant data into our electronic health records. You will also answer phones and perform other receptionist duties. 


Front Office Medical Assistant Duties and Responsibilities

  • Serves patients by greeting them, answering routine questions, scheduling appointments, and maintaining records and accounts.
  • Uses practice management software (PMS), patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
  • Welcomes patients and visitors in person or on the telephone and takes detailed messages as needed.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Assists patients in filling out insurance forms and other patient records.
  • Arranges hospital admissions, provides referrals, and schedules appointments for medical tests and lab work for patients as needed.
  • Keeps patient appointments on schedule by notifying the provider of a patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
  • Minimizes patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, monitoring credit extended to patients, and filing, and collecting.
  • Helps patients in distress by responding to emergencies and solving problems.
  • Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.
  • Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes.
  • Provides directions to the office to new patients, consulting practitioners, and vendors.
  • Contributes to team effort by accomplishing related results as needed.

 

Skills Required 

  • Active listening and communication skills
  • Patient focus
  • Courtesy
  • Multi-tasking
  • Flexibility
  • Telephone skills
  • Customer service
  • Time management
  • Organization
  • Attention to detail
  • Scheduling
  • Computer skills and word processing
  • Professionalism
  • Quality focus
  • Problem-solving
  • Active listening
  • Interpersonal relationship building
  • Teamwork

 

Front Office Medical Assistant Requirements and Qualifications

  • A high school diploma or GED certificate
  • 3 Years of Front Office/Medical Assistant Experience 
  • Medical Assistant Certification 
  • Bilingual Spanish or Creole


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