![Hampton Inn by Hilton Coconut GroveCoral Gables](https://media.trabajo.org/img/noimg.jpg)
Front Office Manager
4 weeks ago
Hospitality America is looking for a Front Office Manager to join our team
Front Office Manager Position Summary:
The Front Office Manager is responsible for the success of the front desk, for ensuring that guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to BRAND standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.
Benefits:
- Major Medical, Dental, and Vision Insurance
- Life Insurance
- Legal Shield and Identity Theft Protection
- Accident/ Critical Illness/ Hospitalization Insurance
- Pet Insurance
- Paid Time Off
- 401K after 1 year of employment
- Quaterly Bonus
- OnQ Experience Bonus
Scope of the Position:
GUEST SERVICE
- Maintains guest service as the driving philosophy of the hotel.
- Personally demonstrates a commitment to guest service in responding promptly to guests' needs.
- Is committed to making every guest satisfied.
- Ensures all hotel staff, including new-hires, know all components of the We CARE-Guaranteed and 100% Satisfaction Guarantee (if applicable in the brand), and are trained to meet service standards.
- Develops added-value customer service programs.
- Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Meets or exceeds hotel guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.
FRONT DESK MANAGEMENT
- Acts as manager on duty for hotel and manages front desk operations.
- Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
- Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables. . Produces accurate financial reports on time.
HUMAN RESOURCES
- Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation and pay/reward programs to maintain a qualified front desk workforce.
- Maintains a positive, cooperative work environment between staff and management. . Emphasizes employee selection, training and development as way of doing business.
- Ensures all hotel employees know hotel objectives.
- Ensures personnel files are accurate and comply with both local and federal laws and regulations.
- Administers personnel policies fairly and consistently.
- Resolves employee grievances in a fair and timely manner.
- Ensures employees understand policies, pay procedures, bonus plans and benefits.
- Helps develop management talent by acting as a mentor for direct reports.
- Ensures completion of training objectives and development plans.
- Monitors and maintains acceptable turnover levels.
Additional Requirements:
Must be a citizen of the United States or possess a valid work permit.We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status. Our company is an equal opportunity employer.
-
Front Office | Front Office Manager
1 month ago
Miami Beach, United States Fontainebleau Miami Beach Full timeOverview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design,...
-
Front Office Manager
1 month ago
Miami, United States Highgate Hotels Full timeCompensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Office Manager
1 month ago
Miami, Florida, United States Moxy South Beach Full timeOverviewOpportunity: Front Office ManagerManage hotel front office operations in accordance with established guest service and sustainability standards.Your Growth PathAssistant General Manager – General Manager - Area General ManagerYour FocusInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with...
-
Front Office Manager
4 weeks ago
Miami, United States The Elser Hotel & Residences Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Office Manager
4 weeks ago
Miami, Florida, United States Hilton Cabana Miami Beach Resort Full timeThe team at the Hilton Cabana Miami Beach Resort is looking for a Front Office Manager to join their team.Overlooking the Atlantic Ocean, Hilton Cabana Miami Beach Resorts offers direct access to the beach and the nine-mile Miami Beachwalk. Lincoln Road's shopping and dining and Miami Beach Convention Center are within four miles. Features include two...
-
Front Office Manager
2 months ago
Miami Beach, United States Goodwin Recruiting Full timeA luxury resort hotel is seeking a dynamic Front Office Manager! If you have a passion for taking care of guests and developing a strong team please APPLY TODAY! Front Office Manager Requirements and Responsibilities:Strong organizational and problem Office Manager, Manager, Office, Business Services, Staffing
-
Front Office Manager
4 weeks ago
Miami Beach, United States Goodwin Recruiting Full timeLuxury Hotel is seeking a Front Office Manager! If you have a passion for excellent guest satisfaction and developing a team then APPLY TODAY! Front Office Manager Requirements and Responsibilities:2 years of supervisory experience in a similar role. Office Manager, Manager, Office, Business Services, Staffing
-
Front Office Manager
4 weeks ago
Miami, United States The Elser Hotel & Residences Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Office Manager
4 weeks ago
Miami, United States HireHealth, LLC Full timeJob Summary: **Responsibilities**: - Manage all front office operations including reservations, check-ins, and check-outs - Ensure smooth communication between guests and staff for exceptional customer service - Supervise front desk staff and provide training as needed - Handle guest inquiries, requests, and complaints promptly and professionally -...
-
Front Office Manager
3 weeks ago
Miami Beach, United States HirefinderRPO Full timeWe are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards.Responsibilities:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Supervises activities of all Security Office, Employee Entrance and Patrol...
-
Front Office Manager
2 weeks ago
Miami Beach, United States The Gabriel South Beach, Curio Collection by Hilton Full timeCompensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
-
Front Office Manager
1 month ago
Miami Beach, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager - Area General Manager Your Focus * Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance...
-
Front Office Manager
1 month ago
Miami Beach, United States Highgate Hotels Full timeCompensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Front Office Manager
2 weeks ago
Miami Beach, United States Vensure Employer Services Full timeJob DescriptionJob DescriptionWe are seeking for an experience Front Office Manager Responsible for the management of all aspects of the Front Office functions, in accordance with resort standards. Responsibilities:Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.Supervises activities of all Security...
-
Assistant Front Office Manager
2 months ago
Miami Beach, United States Davidson Hospitality Group Full timeWe are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer Office Manager, Manager, Office, Assistant, Business Services
-
Front Office Manager
4 weeks ago
Miami Beach, United States Moxy South Beach Full timeOverview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance...
-
Front Office Manager
4 weeks ago
Miami Beach, United States Hilton Cabana Miami Beach Resort Full timeDescriptionThe team at the Hilton Cabana Miami Beach Resort is looking for a Front Office Manager to join their team.Overlooking the Atlantic Ocean, Hilton Cabana Miami Beach Resorts offers direct access to the beach and the nine-mile Miami Beachwalk. Lincoln Road’s shopping and dining and Miami Beach Convention Center are within four miles. Features...
-
Front Office Manager
2 weeks ago
North Miami Beach, Florida, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARYBonus Eligible Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including...
-
Assistant Front Office Manager
1 month ago
Miami, United States Arlo Hotels Full timeArlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Assistant Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"….. Known for its colorful murals, art...
-
Front Office Director
1 month ago
Miami, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Front Office Director Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager - General Manager - Area General Manager Essential Job Functions * Interview, select, train, schedule, coach and support associates, ensuring they...