Front Office Manager

4 months ago

Miami, United States TownePlace Suites Miami Kendall West Full time
Job Summary

TheFront Office Manageris fully responsible for all aspects of the Front Desk, coordinates the Front Office activities of the Hotel and resolves problems arising from guest complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

  • Works with the hotel General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.
  • Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.
  • Works with the corporate training department to develop action plans as necessary to achieve expected guest satisfaction scores.
  • Effectively trains guest service agents on proper front desk procedures.
  • Recruits, interviews, and selects, in conjunction with the General Manager, the most qualified candidates for front desk positions.
  • May prepare weekly schedules for front office staff.
  • Address performance deficiencies of front office staff through coaching and disciplinary actions.
  • Complete performance evaluations for front office staff timely.
  • May be responsible for posting weekly guest satisfaction scores for hotel associates to see and review.
  • Oversee and manage the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit goals. Attend to guest and group special needs and solve tricky problems with confident graciousness.
  • Keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.
  • Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment lifecycle.
  • Ensures guest service agents are in compliance with clean, neat uniforms and name badges.
  • Required reports are timely and of a quality that can be shared with corporate.
  • Rates are accurate and monitored daily.
  • Is proficient at managing inventory in the property management system.
  • Frequently meets with and reviews work generated by the night auditor.
  • Maintains regular attendance and is consistently on time.
  • Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
  • Performs any other duties as requested by supervisor.
  • Act as Manager on Duty when duty calls.
Knowledge, Skills & Abilities

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

  • A four-year college degree or equivalent education or experience is required, with two to three years in a related hotel company position.
  • Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected.
  • Excellent verbal and written English communication skills are required.
  • Must be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency.
  • General office equipment and cash register operation knowledge is expected.
Physical Demands
  • Ability to stand and move throughout hotel function areas and continuously performs essential job functions.
  • Lifting up to 25 pounds
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.
Benefits
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Hospitality Online

  • Front Office Operations Manager

    1 month ago

    Miami, United States Kimpton Hotel Full time

    Lead Front Office Operations at Kimpton Epic HotelWe're seeking a skilled Front Office Operations Manager to lead our team at Kimpton Epic Hotel. As a key member of our Front Office team, you will be responsible for ensuring exceptional guest service and maintaining a high level of operational efficiency.Key Responsibilities:Lead all aspects of Front Office...

  • Luxury Front Office Manager

    3 weeks ago

    Miami, Florida, United States Four Seasons Hotels Limited Full time

    About Four Seasons Hotels Limited:We are a luxury hospitality company that offers exceptional experiences for our guests, residents, and partners. Our team members around the world create amazing experiences through a commitment to luxury with genuine heart.The Assistant Guest Services Manager is an integral part of the Front Office Team, reporting to the...

  • Front Office Manager

    2 weeks ago

    miami, United States Proper Hospitality Full time

    Proper Hospitality is seeking a motivated, service-driven Front Office Manager to join the team at Shelborne Miami Beach by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day...

  • Front Office Manager

    2 weeks ago

    miami, United States Proper Hospitality Full time

    Proper Hospitality is seeking a motivated, service-driven Front Office Manager to join the team at Shelborne Miami Beach by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day...

  • Front Office Manager

    1 week ago

    Miami, United States Proper Hospitality Full time

    Proper Hospitality is seeking a motivated, service-driven Front Office Manager to join the team at Shelborne Miami Beach by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day...

  • Front Office Manager

    2 weeks ago

    Miami, United States Proper Hospitality Full time

    Proper Hospitality is seeking a motivated, service-driven Front Office Manager to join the team at Shelborne Miami Beach by Proper, a renowned hotel re-opening and debuting in our portfolio in early 2025.Our property will introduce four vibrant new food & beverage destinations to the neighborhood, each suited for warm weather dining, with an all-day...

  • Front Office Operations Manager

    4 weeks ago

    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job DescriptionAs a key member of the Trump Miami Resort Management LLC team, the Assistant Director of Front Office will play a vital role in ensuring the highest standards of courteous service are provided to our guests.The ideal candidate will have a strong background in front office operations, with experience in managing a team and overseeing the...

  • Front Office Manager

    1 month ago

    Miami Beach, United States Moxy South Beach Full time

    Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager – General Manager - Area General Manager Your Focus Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with...

  • Front Office Manager

    1 month ago

    Miami Beach, Florida, United States Miami Growth - Highgate Hotels Full time

    Job Title: Assistant Front Office ManagerAt Miami Growth - Highgate Hotels, we are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and maximizing room...

  • Dental Front Office Manager

    2 months ago

    Miami, United States Ana T Soteras D D S P A Full time

    Job DescriptionJob DescriptionImmediate opening for a Full-Time (32-36 Hrs /week)Front Desk Office Manager. Must be fluent in both English & Spanish.Experience with PPO Insurance billing, sending for a pre-estimate and analizing insurance correspondence and payments.  Private dental office in West Kendall with 1 Dentist/ 2 Hygienists. Must be a friendly,...

  • Front Office Manager

    4 weeks ago

    Miami Beach, Florida, United States Think Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Think Hospitality. The successful candidate will be responsible for overseeing the registration process, managing front office operations, and providing exceptional customer service to our guests.Key ResponsibilitiesManage the registration process, including...

  • Front Office Supervisor

    3 weeks ago

    Miami Beach, Florida, United States Think Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Think Hospitality. The successful candidate will be responsible for overseeing the registration process, managing front office operations, and providing exceptional customer service to our guests.Key ResponsibilitiesManage the registration process, including...

  • Front Office Representative

    1 month ago

    Miami Beach, Florida, United States Fontainebleau Florida Hotel, LLC Full time

    Job Title: Front Office RepresentativeAt Fontainebleau Florida Hotel, LLC, we are seeking a highly organized and detail-oriented Front Office Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless check-in and check-out...

  • Front Desk Manager

    4 weeks ago

    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job SummaryAs a Front Desk Manager at Trump Miami Resort Management LLC, you will be responsible for overseeing the front office operations to ensure exceptional guest satisfaction and profitability. This role requires strong leadership and communication skills to manage a team of front desk staff and coordinate with other departments to provide seamless...

  • Front Desk Manager

    2 months ago

    Miami, United States Trump National Doral, Miami Full time

    Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS Monitor all rooms related systems that directly impact the guest Manager, Front Desk Manager, Front Desk, Operations, Hotel, Associate

  • Front Desk Operations Manager

    4 weeks ago

    Miami, United States Sheraton Miami Airport Hotel Full time

    Job Title: Front Desk ManagerAt Sheraton Miami Airport Hotel, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and that our front desk operations run smoothly and efficiently.Key...

  • Overnight Front Office Supervisor SLS LUX

    1 month ago

    Miami, Florida, United States AccorHotel Full time

    Job SummaryWe are seeking a highly motivated and organized Overnight Front Office Supervisor to join our team at SLS LUX. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our guest services, providing exceptional customer service, and leading a team of front desk staff.Key ResponsibilitiesAssist the Front...

  • Overnight Front Office Supervisor, SLS LUX

    4 weeks ago

    Miami, Florida, United States SLS Full time

    Job SummaryWe are seeking a highly motivated and organized Overnight Front Office Supervisor to join our team at SLS LUX in Miami. As a key member of our Front Desk team, you will be responsible for ensuring seamless guest services and maintaining a high level of customer satisfaction.Key ResponsibilitiesAssist the Front Office Manager in coordinating guest...

  • Overnight Front Desk Manager

    3 weeks ago

    Miami, Florida, United States Trump Miami Resort Management LLC Full time

    Job DescriptionAs a key member of the Trump Miami Resort Management LLC team, the Overnight Front Desk Manager plays a vital role in ensuring the success of our resort's overnight operations.The ideal candidate will possess excellent communication and leadership skills, with the ability to effectively manage front office operations, resolve guest complaints,...

  • Front Desk Operations Manager

    3 weeks ago

    Miami, Florida, United States Florida ENT Associates Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Florida ENT Associates. The ideal candidate will have a strong background in medical office management, excellent leadership skills, and a keen eye for detail.Key ResponsibilitiesSupervise Front Desk Staff: Lead, train, and support front desk team members,...