Administrative Coordinator

2 weeks ago

Springfield, United States Exterior Medics Full time
Job DescriptionJob DescriptionSalary:

Exterior Medics is offering a genuine opportunity to be and learn more than the average Receptionist or Admin Assistant with exceptional benefits and company culture. To be with a place that actually and proactively invests in your growth.

 

A little about us....

 

Exterior Medics is an award-winning residential and multi-family exterior home improvement contractor serving Greater Washington, D.C. We have been making the world a better place since 2008 under the direction of co-owners who lead from the frontlines with a passion for us and our clients. Being a service that has true integrity and quality is what matters most to us - and it shows We have a great reputation that you can see for yourself online by being people who do what we said we'd do.

 

Curious to see how we do it? Take a sneak peek here…Who is Exterior Medics?

 

Your role and impact: As a member of the Client Experience Team, the Administrative Assistant is responsible for providing exceptional admin support for the organization and its clients. You are the first point of contact for us with the outside world and we're hoping everyone can hear your smile through the phone You set the tone for a crazy high standard of customer service and professionalism on which the company prides itself. The Admin Associate ensures the accuracy of information in the client database to provide a seamless hand-off to the in-home sales team. They also support the admin functions of the organization and ensure that these are being handled effectively and efficiently.  


What you'll do:


Client Management


  • Create a great first impression with homeowners
  • Walk homeowners through the scheduling process, while putting their minds at ease
  • Coordinate subcontractor applications
  • Schedule all sales consultations and assign them to the appropriate sales team member based on availability, scope of work, etc.
  • Manage the sales appointment calendar
  • Inform homeowners of all services that the company provides
  • Maintain accurate and updated client records in CRM and applicable internal applications
  • Ensure accurate hand-offs of information to the in-home sales team, to help set them up for success
  • Reach out to previous customers to check in on their project(s) and offer help with any additional work they may have

 

Admin Support


  • Disseminate all incoming calls to appropriate team members
  • Support inter-departmental communications
  • Work cross-functionally with all departments on admin-related responsibilities
  • Assist with general office management functions including ordering, event coordination, and bringing your bright ideas to help us improve our processes



What you’ll need:


  • Desire to become your best self, because we are serious about helping. Seriously, we love emotional intelligence, reading professional development books together, learning about each other, and being proud as a unit
  • Exceptional listening, interpersonal, and relationship building skills
  • The ability to walk the talk - exuding integrity, accountability, and transparency
  • Adaptability to work in ad-hoc environments while managing time like an administrative wizard
  • Coachable spirit
  • Obsession with being detailed-oriented
  • Active problem-solving skills
  • Patient and empathetic attitude
  • Solid computer aptitude
  • Proficiency in MS Office and Tools (Outlook, Word, Excel, Teams)
  • Proven experience navigating in a CRM
  • High school diploma or equivalent at minimum required
  • Must be able to work 4 days in our office in Springfield. One remote work day is allowed. This requirement is due to the heavy collaboration this role has with all departments


Your future with Exterior Medics is truly limitless. Most of our team has been growing with us for several years at a minimum and have grown several levels past their original roles. Our industry isn’t slowing down any time soon and homeowners need us By joining our team, you will have a direct impact on our community. As Exterior Medics continues to grow by providing solutions to local communities, you will continue to grow right there with us

 

 

What can we offer you for all your hard work?


  • Financial benefits to include 401(k) at a 4% match and access to a financial advisor
  • Multiple healthcare options for you and your dependents
  • Free healthcare in full for an employee after your fourth year
  • Vision and dental plans for you and your dependents
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Pro-rated Gym Membership
  • Company Vehicle
  • Up to date company electronics
  • Regular company celebrations

 

What sets us apart?


We are not your average construction company The culture at Exterior Medics is built on our shared core values-We have Integrity, we Respect ourselves and each other, we are Enthusiastic, we know how to Work-hard and Play-hard, we are Driven, and we are Positive. We believe work should be a place you genuinely enjoy going to every day. Open the doors to your future with a growing company that can help you be your best


Want to learn more? Check out these short video clips:


Selecting A Contractor

Exceeding Expectations

 

What we promise:


We are committed to the continuous growth of our employees. Join us as the industry leader who wants to build upon your career and expand your professional development.


Hear it from one of us:


“In all my years of working in customer service, I have never worked for a company that has made me feel more welcomed, valued and included. My opinion is not only welcomed, it's sought out.” -Current Employee

 

 

 

Exterior Medics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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