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Executive Administrative Assistant

1 month ago

Cleveland, United States JACK Cleveland Casino LLC Full time
Job DescriptionJob Description

Position Summary:

The Executive Assistant (“EA”) performs administrative and clerical support activities for multiple executive leaders. The EA will work in a fast-paced/multi-tasking environment, possesses exceptional communication and organizational skills, and work proactively and independently. The EA will be exposed to confidential and privileged information and is expected to treat the information as such and with the utmost care. The EA will interact with internal team members and external stakeholders and partners and must use considerable tact, diplomacy, and judgment in all aspects of JACK business. This role will also be responsible for the oversight and execution of guest service strategies.

Essential Functions:

Executive Administrative and Clerical Support:

  • Manage schedules/calendars, mail, email (as requested), meetings, calls, travel, and other daily activities
  • Support and/or manage communications between executives, other JACK leaders and team members, and external stakeholders and resources
  • Process and submit purchase orders, legal bills, expense statements, and similar functions
  • Acts as a liaison and in partnership with and between the executives and their departments, team members, and external organizations and leaders
  • Perform, lead, or complete a variety of moderate to complex duties
  • Resolve problems and make recommendations for improvements; works proactively to prevent problems or reoccurrence
  • May be required to prepare power point or basic excel reports
  • Purchase office supplies, including kitchen items, ensure that the executive kitchen and executive office equipment is functioning properly
  • Manages general office needs
  • Plan and execute executive social activities
  • Meet deadlines
  • Other duties and functions as needed

Guest Service Strategy:

  • Oversee the execution of service strategy and vision and collaborate with and influence at all levels withing the organization.
  • Oversee service platform reporting capabilities and diagnostics of guest feedback data.
  • Analyze quantitative data (e.g., NPS) to evaluate critical touch points in the customer journey.

Knowledge, Skills & Abilities:

  • Excellent oral and written communication skills
  • Ability to work under pressure in a fast-paced environment with multiple priorities
  • Strong interpersonal skills and professionalism
  • High degree of organization and administrative process skills including great attention to detail
  • Ability to anticipate and work independently with minimal direction
  • Ability to maintain strict confidentiality of company and employee information
  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
  • Skilled in Microsoft Word, Outlook, Excel and PowerPoint
  • Must be able to work independently
  • Must be able to respond calmly and make rational decisions when handling issues
  • Knowledge of the hotel/casino industry a plus
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
  • Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Must be able to read, write, speak, and understand English

Education and Experience:

  • High school diploma or equivalent required, college degree preferred
  • Minimum 5 years executive administrative experience

Required Certification/License:

  • Must be able to obtain; and maintain an Ohio Casino Control Commission gaming license.