Supportive Services Coordinator
4 weeks ago
The Supportive Services Coordinator ("Coordinator") provides direct and referral assistance to incoming and existing residents in affordable housing developments who have barriers to maintaining stable housing. The Coordinator will be based at a portfolio of specific affordable housing developments, working closely with property managers to provide residents with direct social service support and to coordinate with other outside service providers, all with the goal of creating stable tenancy and community harmony. The Coordinator will work with residents in Chittenden County as well as provide periodic support to neighboring regions.
Representative Responsibilities:
- Work directly with tenants across a spectrum of income and need levels on housing retention
- Work directly with property management staff to identify unmet resident needs
- Coordinate referrals to other specialized social service organizations when needed
- Address lease violations, non-payment of rent, and other tenancy issues with residents
- Facilitate connections with financial resources to enable housing stability
- Support community-building events and communications to build a sense of community
- Assist in conducting initial and periodic community needs assessments including surveys, listening tours, focus groups, community meetings, and collaboration with other service providers
- Attend periodic coordinated entry and other homelessness prevention meetings
- Record data and track portfolio of cases in database
Job Essential Experience and Skills:
- Bachelor's Degree in Social Work or related field or significant years of relevant work experience
- Three to five years of prior case management experience in supportive services for residents of subsidized housing is heavily weighted
- Trained with experience in trauma informed care and practices
- Excellent written and verbal communication skills
- Able to work effectively with a variety of clients, partners, and professionals
- Comfortable working with clients with a broad range of needs
- Organized, flexible, approachable, strong team player
- Able to manage multiple priorities, interests, and deadlines in a professional manner
- Works well independently
- Accountable to partners and team members
- Able to clearly articulate problems and concerns and present reasonable solutions
What We Offer:
- Flexible work schedule
- Opportunity for unlimited Paid Time Off (PTO)
- Clinical supervision
- Excellent family leave policy
- Significant contribution to employer-offered health insurance plan
- Dental & vision plans payable with payroll deduction
- Medical & Dependent Care Flexible Spending Accounts
- Employer-paid short- & long-term disability
- Employer-paid life insurance
- Fully paid cell phone
Who We Are:
Ascend Housing is a tax-exempt nonprofit founded byVermont housing leaders including, in part, the principals of Summit Properties, a South Burlington-based developer, builder, and manager of affordable and market-rate housing. Ascend Housing was created to provide housing-based support that brings together residents, communities, and landlords to create vibrant communities that tackle today's greatest housing challenges.The Supportive Services Manager will be Ascend Housing's first supervising employee and willplay an instrumental role in Ascend Housing's success. The right candidate will embrace that opportunity.
Our mission:
"To help residents of affordable housing, especially those who are homeless or at risk, access and thrive in high-quality affordable housing."
Our values:
Respect for the experience of every resident.
Commitment to safe, inclusive environments.
Team approach to solving housing challenges.
Our website:
www.ascendhousing.org
Salary is commensurate with experience. BIPOC and LGBTQ applicants are encouraged to apply.
Job Type: 30-40 hours/week; benefits eligible.
Work Location: In person
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