Support Services Coordinator

2 weeks ago


Burlington, Kansas, United States Pilot Freight Service Full time

Customer Service 2

Job Category: Stations-Central Requisition Number: CUSTO004563

Job Overview

Pilot Freight Services is seeking a dedicated Customer Service 2 agent for our operations.

Position Summary:

The Customer Service 2 agent plays a crucial role in managing incoming calls and delivering outstanding customer support. Responsibilities include monitoring and addressing customer inquiries, as well as tracking, tracing, entering, and updating shipment information.

Experience Requirements:

  • 1-2 years of experience in telephone-based customer service with strong problem-solving skills.
  • Experience in a service-oriented environment such as retail, food service, or call centers is advantageous.

Essential Qualifications:

  • Intermediate proficiency in Microsoft Office Suite.
  • Proven ability to negotiate for mutually beneficial outcomes.
  • Capacity to manage multiple tasks effectively.
  • Exceptional communication and organizational skills.
  • Professional demeanor and approach.
  • Ability to think creatively and solve problems.

Additional Information:

Participation in an on-call weekend rotation is required.

Preferred Skills:

  • Communication: Proficient in both written and verbal communication.
  • Excel: Intermediate level of proficiency.

Desired Attributes:

  • Team Player: Collaborates effectively within a team.
  • Enthusiastic: Displays a strong interest and eagerness in work.
  • Detail-Oriented: Attentive to the details necessary for task completion.

Motivational Factors:

  • Self-Starter: Motivated to perform independently.
  • Flexibility: Thrives when allowed to set personal schedules and goals.
  • Impactful Contribution: Driven by the ability to contribute to project success.

Equal Opportunity Employer: We are committed to providing equal employment opportunities to all applicants and employees.



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