Appointment Coordinator

4 weeks ago


San Diego, United States BATH MAKEOVER BY SHUGARMAN S INC Full time $16
Job DescriptionJob Description

Position: Appointment Coordinator


About us:

We are a leading, family-owned bathroom remodeling company based in San Diego County, specializing in shower and bath transformations. With a commitment to excellence, we take pride in being recognized as the "Best Kitchen & Bath Remodeler" by SD Best in both 2022 and 2023. As the fastest-growing bathroom remodeling company in Southern California, we are dedicated to creating beautiful spaces for our clients while fostering a great team environment. If you are hired, you are not just joining a company, you will be joining a team, and a family.


Job Summary:

We are looking for a motivated and customer-focused Appointment Coordinator to join our team. In this role, you will be responsible for providing customer service over the phone, and ensuring that each customer receives top-notch service. This is a full-time, remote position that requires excellent communication skills and a strong attention to detail.

At Shugarman’s Bath, we don't just value quality; we prioritize it. With our name on everything we do, we take the quality of our work very seriously. And we care even more about the experience of our customers.

If this sounds like a good fit for you, apply today. If you have great customer service, tell us about it


Our Services: Wet Area Remodeling (Showers, Tubs & Walk-in Tubs)

Duties include:

  • Answer incoming calls and respond to customer inquiries promptly and professionally.

  • Make outbound calls to follow up with customers and confirm appointments.

  • Providing customer service by phone, text and email, and accurately recording information from customers into our systems.

  • Updating the customer data as we track them through the sales funnel.

Schedule:

  • Shifts vary weekly

  • 37 - 40 hours work week in 5 shifts that fluctuate each week.

  • Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm
    Weekdays: The latest shift starts at 10:45am and ends at 7:15pm

  • Saturdays: 8:45am to 5:15pm

  • Sundays: 9:45am to 3:15pm


Requirements and Skills required

  • Reliable high-speed internet connection.

  • Ability to learn and use various software platforms (Market Sharp, Five9, Hatch).

  • Must be available to work during weekends

  • Previous experience in customer service and or sales experience required

  • Strong communication and interpersonal skills.

  • High attention to detail in data entry and customer interactions.

  • Ability to handle multiple tasks and work under pressure.

  • High school diploma or equivalent required; degree preferred.


Physical abilities required

  • Prolonged periods of computer use.


Compensation & Benefits:

  • Compensation: $16.85 per hour + bonuses (the average would be $50k+ to start)

  • Compensation: $22 per hour

  • 8 paid holiday per year

  • 80 hours vacation hours per year

  • 40 hours of sick time

  • Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate.

  • Eligible to participate in the company 401(k) after 90 days

  • We celebrate all birthdays and major milestones

Work Environment

  • remote office setting

  • Frequent use of office equipment including computer, keyboard, and mouse

The successful candidate will be subject to our pre-employment background screening process, including, but not limited to criminal background check, drug screening, and driving record check.

At Shugarman's Bath we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.




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