Client Appointment Specialist

1 week ago

San Diego, California, United States BATH MAKEOVER BY SHUGARMAN S INC Full time
Job Overview

Position: Appointment Coordinator


Company Overview:

BATH MAKEOVER BY SHUGARMAN S INC is a premier, family-operated bathroom renovation firm located in San Diego County, renowned for our exceptional shower and bath transformations. Our dedication to quality has earned us accolades as the "Best Kitchen & Bath Remodeler" by SD Best in consecutive years. As the most rapidly expanding bathroom remodeling enterprise in Southern California, we are committed to crafting stunning environments for our clients while nurturing a collaborative team atmosphere. Joining us means becoming part of a family.


Role Summary:

We are in search of a proactive and customer-oriented Appointment Coordinator to enhance our team. This position involves delivering outstanding customer service via phone and ensuring that every client receives exceptional attention. This is a full-time, remote role that demands excellent communication abilities and meticulous attention to detail.

At BATH MAKEOVER BY SHUGARMAN S INC, we prioritize quality in every aspect of our work, and we are equally invested in our customers' experiences.


Responsibilities:

  • Handle incoming calls and address customer inquiries with professionalism and promptness.
  • Conduct outbound calls to follow up with clients and confirm appointments.
  • Provide customer support through phone, text, and email, accurately documenting customer information in our systems.
  • Maintain and update customer data as they progress through the sales process.

Work Schedule:

  • Weekly shifts may vary.
  • Work hours consist of 5 shifts that fluctuate each week.
  • Weekdays: Earliest shift from 7:45 AM to 4:15 PM; latest shift from 10:45 AM to 7:15 PM.
  • Saturdays: 8:45 AM to 5:15 PM.
  • Sundays: 9:45 AM to 3:15 PM.

Qualifications:

  • Reliable high-speed internet connection.
  • Ability to learn and utilize various software platforms (Market Sharp, Five9, Hatch).
  • Availability to work on weekends.
  • Prior experience in customer service or sales is essential.
  • Strong communication and interpersonal skills.
  • High attention to detail in data entry and customer interactions.
  • Capability to manage multiple tasks and perform under pressure.
  • High school diploma or equivalent is required; a degree is preferred.

Physical Requirements:

  • Extended periods of computer use.

Compensation and Benefits:

  • Hourly wage: $16.85 plus bonuses (average earnings exceeding $50k to start).
  • Hourly wage: $22.
  • 8 paid holidays annually.
  • 80 hours of vacation time per year.
  • 40 hours of sick leave.
  • Access to company insurance plans, including health, dental, and vision at a reduced rate.
  • Eligibility to participate in the company 401(k) plan after 90 days.
  • Celebration of all birthdays and significant milestones.

Work Environment:

  • Remote office setting.
  • Frequent use of office equipment, including computer, keyboard, and mouse.

The successful candidate will undergo a pre-employment background screening process, which includes a criminal background check, drug screening, and driving record evaluation.

BATH MAKEOVER BY SHUGARMAN S INC is committed to fostering an environment of mutual respect, providing equal employment opportunities to all applicants and team members without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category as per local, state, or federal laws.

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