Patient Appointment Coordinator
2 weeks ago
SAC Health is dedicated to enhancing the well-being of our patients and their families through culturally attuned, outstanding healthcare services. We prioritize patient-centered, holistic care, which is the cornerstone of our approach, making SAC Health the preferred choice for our patients.
Key Highlights:
- Exceptional Patient Satisfaction Ratings
- Largest Teaching Health Center FQHC
- 11 Locations with 44 Specialties
- NCQA Patient-Centered Medical Home Level 3 Certified
- Multi-Site Approved for NHSC & NCLRP loan forgiveness programs
The Patient Appointment Coordinator plays a crucial role in managing inbound communications for all SAC Health departments, ensuring a positive, timely, and professional interaction. Responsibilities include scheduling, confirming, canceling, and modifying appointments, as well as verifying and updating insurance details in the designated software system.
Work Schedule: 4 days per week, 10 hours per day, Monday-Thursday, with operational hours from 8:30am to 7:00pm.
Core Responsibilities:
- Respond to incoming calls with warmth and professionalism.
- Ensure each call aligns with SAC Health's standards and expectations.
- Provide accurate information regarding appointment details, locations, and physician availability.
- Efficiently manage appointment scheduling, cancellations, and modifications in the company’s software.
- Verify and update insurance information as necessary for all patients.
- Confirm eligibility, verify patient demographics, authenticate callers, and gather relevant billing information.
- Exhibit cultural sensitivity and respect for diversity, effectively engaging with individuals from various backgrounds.
- Perform additional duties as specified in the official job description.
- Education: High school diploma or equivalent required; additional studies in business or medical terminology preferred.
- Licensure/Certification: Medical Assistant certification preferred but not mandatory; EPIC certification required for the specific module.
- Experience: At least one year of experience in a Call Center or Appointment Center, or in a medical office setting.
- Technical Skills: Proficient telephone skills and computer literacy are essential; ability to perform calculations such as discounts and percentages is required.
- Interpersonal Skills: Must communicate effectively with personnel, students, and patients through various mediums. Basic writing skills are necessary.
- Work Eligibility: Must be legally authorized to work in the United States on a full-time basis without requiring sponsorship for employment visas.
Benefits:
We offer a comprehensive benefits package effective from your first day, including:
- Leading PTO Accrual
- Sick Leave
- Paid Holidays
- Paid Jury Duty and Bereavement Leave
- Health premium cost coverage
- Retirement contributions
- Continuing Education and Learning Benefits
- Annual Mission Trip opportunities
SAC Health's mission is to embody the healing ministry and love of Jesus Christ through healthcare, education, and partnerships that empower our communities to thrive.
Quality Healthcare - Teamwork - Wholeness - Integrity - Compassion - Excellence - Humble Service - Respect
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