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Client Appointment Specialist
2 months ago
Position: Appointment Coordinator
Company Overview:
BATH MAKEOVER BY SHUGARMAN S INC is a premier, family-operated bathroom renovation firm located in San Diego County, focusing on transforming showers and baths. We pride ourselves on our reputation as the "Best Kitchen & Bath Remodeler" recognized by SD Best in recent years. As the fastest-growing bathroom remodeling business in Southern California, we are committed to crafting stunning spaces for our clients while nurturing a supportive team atmosphere. Joining us means becoming part of a family.
Role Summary:
We are in search of a proactive and customer-oriented Appointment Coordinator to enhance our team. In this role, you will be tasked with delivering exceptional customer service via phone, ensuring that every client receives outstanding assistance. This is a full-time, remote position that demands superior communication abilities and meticulous attention to detail.
At BATH MAKEOVER BY SHUGARMAN S INC, we emphasize quality in all our endeavors. Our name signifies our commitment to excellence, and we prioritize the satisfaction of our customers.
Key Responsibilities:
- Handle incoming calls and address customer inquiries with professionalism and promptness.
- Conduct outbound calls to follow up with clients and confirm scheduled appointments.
- Provide customer support through phone, text, and email, accurately documenting client information in our systems.
- Maintain and update customer data as they progress through the sales process.
Work Schedule:
- Shifts vary weekly.
- Work hours are structured over 5 shifts that may change each week.
- Weekdays: Earliest shift starts at 7:45 AM and ends at 4:15 PM; latest shift starts at 10:45 AM and ends at 7:15 PM.
- Saturdays: 8:45 AM to 5:15 PM.
- Sundays: 9:45 AM to 3:15 PM.
Qualifications and Skills:
- Reliable high-speed internet connection.
- Ability to learn and utilize various software platforms (Market Sharp, Five9, Hatch).
- Availability to work on weekends.
- Prior experience in customer service or sales is essential.
- Excellent communication and interpersonal skills.
- High attention to detail in data entry and customer interactions.
- Capability to manage multiple tasks and work effectively under pressure.
- High school diploma or equivalent required; degree preferred.
Physical Requirements:
- Extended periods of computer use.
Compensation and Benefits:
- Hourly wage: $16.85 plus bonuses (average total compensation exceeds $50k).
- Hourly wage: $22.
- 8 paid holidays annually.
- 80 hours of vacation time per year.
- 40 hours of sick leave.
- Access to company insurance plans, allowing for health, dental, and vision purchases with pre-tax dollars at reduced rates.
- Eligibility to participate in the company 401(k) plan after 90 days.
- Celebration of all birthdays and significant milestones.
Work Environment:
- Remote office setting.
- Frequent use of office equipment, including computer, keyboard, and mouse.
The selected candidate will undergo a pre-employment background screening process, which may include a criminal background check, drug screening, and driving record check.
BATH MAKEOVER BY SHUGARMAN S INC is dedicated to fostering an environment of mutual respect, ensuring equal employment opportunities for all applicants and team members, regardless of race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category as per local, state, or federal laws.
