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Senior Infusion Appointment Coordinator

2 months ago

San Diego, California, United States UC San Diego Full time
Lead Infusion Scheduler at UC San Diego

As the **Lead Infusion Scheduler** at UC San Diego, you will be responsible for managing the intricate patient appointment scheduling process within the Epic system, ensuring the Infusion Center operates efficiently. Your position entails training and mentoring team members, refining scheduling protocols, and effectively maintaining patient infusion timelines.

In collaboration with the Infusion Center, Cancer Clinic, pharmacy, laboratory, and front desk personnel, you will serve as the primary contact for resolving scheduling conflicts and delivering exceptional customer service. Your extensive knowledge of healthcare settings, Epic/Cadence software, insurance protocols, and infusion scheduling will be vital for success in this role.

Key Responsibilities:
  • Lead and mentor staff in the scheduling of infusion appointments
  • Set benchmarks for optimal patient care delivery
  • Act as a liaison among various clinic departments and the call center
  • Perform clerical tasks and assist patients with registration and insurance verification
Essential Qualifications:
  • A minimum of four years of experience in a healthcare environment
  • Expertise in Epic/Cadence software
  • Knowledge of insurance and authorization processes
  • Advanced understanding of Infusion Scheduling and Oncology
  • Proficiency in Microsoft Office applications
  • Strong problem-solving abilities and customer service skills
Preferred Qualifications:
  • Experience in Oncology or cancer-related environments
  • Previous experience in a call center setting
Special Conditions:
  • Flexible working hours and locations based on business requirements
  • Subject to a criminal background check and pre-employment physical examination

The **Lead Infusion Scheduler** position at UC San Diego offers a competitive salary and the chance to significantly enhance patient care delivery.