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Housing Program Coordinator

2 months ago

South Bend, United States YWCA North Central Indiana Full time
Job DescriptionJob Description

Housing Program Coordinator
Full Time - Exempt

1. General Description
The Housing Program Coordinator is responsible for the YWCA North Central Indiana South
Bend and Elkhart housing services. Provides supervision to all housing staff ensuring that quality
services are provided, and that agency goals and objectives are met. Provides case
management and advocacy services to clients in the HUD TH to RRH program in both St. Joseph
and Elkhart Counties as well as some of the ESG clients.
2. Reporting Relationship
The Housing Program Coordinator reports to the Vice President of Empowerment Services.
3. Supervises
The Housing Program Coordinator supervises the Housing Specialist and the Housing Advocate.
4. Responsibilities and Essential Functions
 Hires, trains, and supervises all housing staff ensuring regular performance reviews.
 Supervises planning and goal setting with staff.
 Monitors services to assure that goals are met and provides oversight of data for accurate
reporting to funding agencies.
 Monitors grant drawl down and assists with grant applications, attends grant meetings.
 Sits on the Elkhart and St. Joseph County COC committee.
 Assist supervisor with the implementation and/or revision of policies and procedures.
 Assists staff in enhancing critical problem solving skills and adherence to policies and
procedures.
 Ensures Housing Specialist is properly qualifying clients to adhere to tax credit and HUD
guidelines; ensures tax credit units maintain appropriate occupancy levels.
 Stays up to date on HUD compliance.
 Coordinates with staff interface with the community for the purpose of educating and working
with agencies that make client referrals for services.
 Serves as agency liaison for state housing coalitions.
 Stays abreast of current trends in related fields through continuing education and
professional organizations.
 Provides public education and information services to community agencies, groups and
individuals, as appropriate.
 Provides case management to HUD TH-RRH and ESG clients individually or in groups,
exercising a considerable degree of professional judgment; in consultation with other staff,
participates in development of client service plans; prepares and maintains current records
on assigned cases, according to program policies and procedures, including service plans,
progress notes, and other appropriate documentation.
 Works with YWCA Business Office to ensure that clients pay rent, laundry, and other fees
associated with the program.
 Facilitates support groups with educational sessions and group activities; coordinates and
schedules public speakers, meeting rooms, childcare, and transportation arrangements.
 Serves as a sounding board for residents and their problems; suggests alternatives and
works with residents to obtain problem resolution and increased coping skills.
 Identifies agency resources and establishes agency contacts to meet client needs; assists
clients with setting up appointments and preparing essential information needed by agency;
supports residents during intake and referral process of community agencies.
 Participates in in-service training and regular staff meetings, including case management;
attends seminars/training on work-related topics, as suggested.
 Performs other tasks as assigned.

Revised 2/24/2023
5. Education and Experience
Undergraduate degree in psychology, sociology or related field; one to three years experience in
related field.
6. Knowledge and Ability
Ability to communicate effectively, both orally and in writing and function as part of a team. Good
organizational and time management skills. Ability to supervise and train assigned staff,
including organizing, prioritizing, and scheduling work assignments. Demonstrated ability to
work well with people of all ages and backgrounds. Thorough knowledge of community agency
resources and procedures. Ability to prepare accurate and informative client records. Competent
in making decisions based on the policies and procedures developed by the YWCA. Experienced
in establishing and maintaining interpersonal relationships exhibiting tact, integrity, and good
judgment.