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Engagement Services Coordinator: Apprenticeship
2 months ago
New Horizons is seeking an exceptional Engagement Services Coordinator: Apprenticeships to coordinate our in-house Apprentice program, staff the daily operations of Day Program, and develop/facilitate consistent engagement programming to be conducted during Day Program. The ESC: Apprenticeship will join our direct service team that is dedicated to the development and well-being of young people 25 & under who are experiencing homelessness, partnering with them to reach their full potential, and secure stable housing.
Staff Day Program work schedule is Monday-Thursday, 11:00 am - 9:00 (4-day work week/10-hour day schedule).
Primary Responsibilities
Day Program Staffing
- Foster a warm and welcoming environment for youth & young adults (YYA) to get their basic needs met, engage with support systems, and get connected to resources
- Proactively engage YYA through intentional conversations and engaging activities
- Work in collaboration with the other staff on the floor to ensure all aspects of program are covered
- Regularly communicate and model expectations and safety protocols for YYA
- Apply consequences and hotlist protocol
- Maintain cleanliness and organization of the program space
Coordination of Apprenticeship Program
- Hire, train, schedule and supervise up to 5 in-house Apprentices (clients who work alongside Staff in a paid job-experience program)
- Oversee Apprentices’ daily tasks of set-up, tear-down, serving lunch, sanitation of the space, and supporting with program operations
- Collect Apprentice timesheets and create check-requests for stipends
- Provide on-the-job coaching to Apprentices to support with their professional growth
- Support Apprentices to secure further employment by the end of their Apprenticeship timeline
- Diligently communicate with internal Staff about Apprenticeship schedules and expectations
General Employment Support
- Stay abreast of employment opportunities for YYA and communicate those out on a regular basis
- Support non-Apprentice clients with employment support; resumes, job applications, and referrals while in Day Program
- Develop ideas around how to better support general YYA with employment
Engagement Services Growth & Development
- Work in conjunction with the Director of Day Programming, and the Engagement Services Team to develop new programming (employment, or otherwise) to drive engagement
- Monitor effectiveness of programming, and generate ideas on how to make improvements
Required Qualifications (Knowledge, Skills & Abilities)
- Experience providing culturally responsive services and quality care to YYA in marginalized groups
- Non-judgmental and enthusiastic attitude about engaging with young people across the spectrum of religious and spiritual beliefs, race, ethnicity, culture, sexual orientation and gender
- Strong track record applying the principles of Trauma Informed Care and Positive Youth Development
- Strong track record of applying Conflict De-escalation
- Understanding of Mental Health First Aid
- A history of successful teamwork
- Proficient with computers and technology including using the Microsoft 365 suite (Word, Excel, SharePoint and Outlook)
- Ability to work into the evenings (as late as 10pm)
Preferred Qualifications
- Three or more years of experience working with unhoused youth and young adults
- Experience providing employment support
- A Bachelor’s degree in Social Work, Psychology, Sociology or another closely related field
Wage: $26 per hour, plus benefits
Benefits Include:
- 25 Paid Time Off (PTO) days per year
- Six (6) paid holidays each year (New Year's Day, Memorial Day, Juneteenth, Thanksgiving/Harves Day, Christmas Eve and Christmas Day)
- 100% Employer-paid medical, dental, vision and life insurance for employee-only plans
- Access to a 403(b) retirement plan with a 2% employer contribution after 1000 hours/6 months of employment
- Two (2) Employee Assistance Programs to assist with work/life balance, counseling and other services
- Collaborative work culture with monthly and quarterly employee engagement activities
New Horizons is an equal opportunity employer. Qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA+ community and people with lived experience.
Visit www.nhmin.org/careers for more information.
