Sales Operations Manager

4 weeks ago

San Anselmo, United States HQ - Equator Coffees Full time
Job DescriptionJob Description

POSITION:  Sales Operations Manager

CLASSIFICATION​: Exempt

REPORTS TO: Director of Wholesale

About Equator

In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Helen and Brooke have committed over 29 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more.  Women-owned, LGBTQ-founded, and an early adopter of Fair Trade certification, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.

Position Summary
The Sales Operations Manager will be responsible for building and maintaining positive, long-term relationships with current and future wholesale customers with an emphasis on coordinating service dispatch and billing processes. The ideal candidate will be a creative problem solver with a background in specialty coffee, including equipment knowledge, strong analytical skills, and a passion for providing superior customer service while driving sales and profitability. Additionally, this position provides valuable coordination between sales and support teams, roasting operations, and leadership through the oversight of sales proposals, KPI reporting, distribution agreements, etc. This position reports to the Director of Wholesale.

ESSENTIAL RESPONSIBILITIES 
Service Coordination
  • Oversee daily operations of the service department, acting as a liaison between Equator's account management team, third-party service providers, and clients
  • Maintain and update service and sales-related training materials, including CRM exploration and upgrades
  • Receive, dispatch, record, and bill equipment service requests for wholesale partners
  • Manage equipment purchases and billing in coordination with the Accounting Department
Wholesale Sales Operations
  • Manage Equator-owned equipment assets, inventory, and supply agreements
  • Assist in managing online ordering portals for existing wholesale accounts
  • Coordinate and manage the onboarding process for new wholesale accounts
  • Assist in budgeting and forecasting activities with wholesale leadership
  • Assist the Wholesale Director in developing and improving Standard Operating Procedures (SOPs) and reporting Key Performance Indicators (KPIs)
  • Manage key vendor relationships and identify opportunities for cost savings and improved efficiencies
  • Manage standard wholesale price lists as well as customer exclusive price programs, partnering with finance to perform annual reviews
Customer Relationship Management
  • Work closely with the Account Management team to identify risks and opportunities with existing partnerships
  • Support business reviews for key accounts
  • Act as a liaison between the finance and account management teams
  • Manage sales and execution performance against quarterly and annual goals
Qualifications and Requirements
  • Undergraduate Degree, BS or BA is preferred
  • 4-6+ years of experience in retail sales management and/or account management
  • Experience in managing third-party distributor relationships preferred
  • Experience in effective customer management and selling to achieve objectives
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple projects simultaneously with attention to detail
  • Self-motivated with a strong work ethic and ability to work independently
  • Effective communication, presentation, follow-through, administrative, and organizational skills.
  • Strong negotiation and analytical skills
  • Coffee equipment knowledge
  • Strong proficiency with productivity suites such as Microsoft Office, Google Docs, CRM, etc
  • Must be inspired by coffee and coffee preparation
Position Type/Expected Hours of Work/Location
  • This is a full-time position (40-45 hours per week). Hours and days of work are Monday through Friday, 8 am - 5 pm
  • Occasional evening and weekend work may be required as job duties demand, including on-call availability for service dispatch at least two weekends per month
  • 40%-50% of the work can be completed remotely. Flexibility will be needed to lead and participate in sales meetings, brand immersions, and other vendor and company-related needs at times 
  • Two to three days per week will be required in the headquarters office in San Anselmo, CA or at the Roastery in San Rafael, CA
Compensation
  • Available to all employees
    • Competitive wage
    • Commuter Benefits - pre-tax parking and transit
    • Employee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee 
    • Free mental health app subscription
    • Employee discount on merchandise, coffee gear, and at Equator cafes
    • Continuing coffee education classes
    • Free coffee
    • Paid Time Off for voting on Election Day
  • After 60 days as an employee at Equator
    • Healthcare Benefits (for full-time employees working over 30 hours per week)
      • 100% employer-covered premium medical insurance 
      • Voluntary Insurance Plans - dental, vision, long-term disability, and supplementary life insurance
      • Employer covered life insurance premium
      • Flexible Spending Account (FSA) - healthcare and daily dependent care
  • After 90 days as an employee at Equator
    • Holiday Pay after 90 days of employment. Eight Equator-observed holidays per year (including Martin Luther King Jr. Day and Juneteenth)
    • Paid Time Off with tenured increases for full-time employees
    • 1 paid volunteer day per year 
  • After six months as an employee at Equator
    • 401K with up to a 4% company match

 Compensation will be commensurate with experience. 

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. 

Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.

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