Branch Operations Leader
2 weeks ago
About Redwood Credit Union
Redwood Credit Union has been dedicated to supporting individuals in achieving their financial aspirations since its inception in 1950. As a not-for-profit financial institution, our mission is centered around assisting our Members with competitive rates, minimal fees, and enhanced services.
Role Overview
As the Branch Experience Manager, you will play a pivotal role in shaping branch performance and fostering community relationships. You will serve as a distinguished representative of Redwood Credit Union, engaging with local organizations that share our commitment to community improvement. Your leadership will ensure that our Members receive exceptional service and support.
Key Responsibilities
Sales and Service Management
- Oversee branch operations, staff, and resources to guarantee outstanding service delivery to all Members and stakeholders.
- Drive branch performance by promoting cross-selling of RCU products and services.
- Delegate branch goals among team members to ensure collective achievement.
- Foster a culture of sales and service excellence through coaching and recognition.
- Build and maintain strategic relationships within the community.
Branch Administration
- Facilitate ongoing training and development for branch personnel.
- Organize and lead regular staff meetings to ensure effective communication.
- Analyze performance reports to identify areas for improvement.
- Recruit and select qualified candidates for branch positions.
- Conduct performance evaluations and recommend merit increases.
Branch Operations Oversight
- Assess and optimize the utilization of branch resources for cost-effectiveness.
- Ensure compliance with established policies and procedures through regular audits.
- Protect Member information by adhering to confidentiality protocols.
- Support staff in fulfilling their roles, including performing necessary functions as needed.
Qualifications
- Strong leadership and problem-solving capabilities.
- Ability to inspire and motivate team members.
- Comprehensive understanding of modern sales management practices.
- Familiarity with business development strategies and program implementation.
- In-depth knowledge of branch operations and regulatory compliance.
Licenses and Certifications
- Valid California driver's license.
- Registration with the National Mortgage Licensing System and Registry as required by federal law.
Ideal Candidate Profile
The successful candidate will possess a combination of education and experience equivalent to a bachelor's degree in business administration, finance, or a related field, along with over four years of management experience in financial services or operational roles.
Compensation and Benefits
The base salary for this position ranges from $109,000 to $143,000 annually, based on experience. Additionally, this role is eligible for a 15% Geographic Differential. We offer a comprehensive benefits package, including medical, dental, vision, and financial incentives.
Why Choose Redwood Credit Union?
As a leading local financial institution, we pride ourselves on providing exceptional service and support to our Members. Our accolades include being recognized as one of the top healthiest credit unions in the USA and consistently rated as one of the best places to work in the North Bay.
Join us in our mission to deliver unparalleled service and support to our community.
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