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Branch Operations Leader

2 months ago


San Anselmo, California, United States Redwood Credit Union Full time

About Redwood Credit Union

Redwood Credit Union has been dedicated to assisting individuals in achieving their financial aspirations since its inception in 1950. As a not-for-profit financial institution, our mission revolves around serving our Members with exceptional rates, minimal fees, and a variety of services tailored to their needs.

Position Overview

As the Branch Experience Manager, you will play a pivotal role in shaping branch performance and fostering community connections. Your leadership will be instrumental in representing Redwood Credit Union and advocating for local initiatives that enhance community welfare.

Key Responsibilities

Sales and Service Management

  • Oversee branch operations, staff, and resources to guarantee outstanding service delivery to all Members and stakeholders.
  • Drive branch objectives by ensuring effective cross-selling of RCU products and services.
  • Distribute assigned targets among branch personnel to ensure collective goal attainment.
  • Promote a robust sales and service culture through coaching and recognition of staff achievements.
  • Establish and nurture relationships with key community stakeholders.

Branch Administration

  • Facilitate ongoing training and development for branch staff.
  • Organize and lead regular staff meetings to ensure clear communication.
  • Analyze performance reports to identify strengths and areas for improvement.
  • Recruit and select qualified candidates for branch positions.
  • Conduct performance evaluations and manage merit increases for staff.

Branch Operations Oversight

  • Assess and optimize the utilization of branch resources for cost-effectiveness.
  • Ensure compliance with established policies and procedures to maintain audit standards.
  • Protect Member information by adhering to confidentiality protocols.
  • Support staff in fulfilling their job responsibilities, stepping in as needed.

Qualifications

  • Demonstrated leadership and problem-solving capabilities.
  • Proven ability to motivate and influence team members.
  • Strong understanding of modern sales management principles.
  • Familiarity with business development strategies and program implementation.
  • Comprehensive knowledge of branch operations policies.

Licenses and Certifications

  • Valid California driver's license.
  • Registration with the National Mortgage Licensing System and Registry as per federal requirements.

Ideal Candidate Profile

The successful candidate will possess a combination of education and experience equivalent to a bachelor's degree in business administration, finance, or a related field, along with over four years of experience in financial services management.

Compensation and Benefits

The base salary for this position ranges from $109,000 to $143,000 annually, depending on experience. Additionally, a 15% Geographic Differential may apply.

We offer a comprehensive benefits package, including:

  • Competitive medical, dental, and vision insurance.
  • Employee performance incentive plan.
  • 401(k) plan with employer matching.
  • Generous paid time off, including 11 holidays and your birthday.

Why Choose Redwood Credit Union?

As a local financial institution, we have been recognized for our exceptional service and employee satisfaction. We are proud to be rated among the top credit unions in the nation and to have received accolades for our workplace culture.

We are an Equal Opportunity Employer.