Logistics Coordinator

7 days ago


Woburn, United States Electric Supply Center Career Page Full time
Job DescriptionJob DescriptionDescription:

The Logistics Coordinator (LC) will be responsible for the proactive communication from ESC Operations and the CDC. The LC will operate in a fast-paced role, communicating with Executives, Sales, customers and all Operational departments.


General Responsibilities


Internal Communications :


- You’ll act as liaison between the sales and operations team to troubleshoot delivery / operational issues. You’ll provide each team with the clearest communication possible (job queues, email, and phone) as the face of all internal CDC / Operations announcements.

- You will resolve all customer issues communicated by the sales team in a timely manner, by escalating issues to relevant teams when necessary. This includes properly documenting problem areas for reporting purposes, collecting feedback and documenting solutions.

- Constantly look for process as well as customer service enhancements.

Make necessary changes to Sales Orders when requested. Responsible for all internal changes & CDC coordination when changes are made.


Logistics :


- Approve and communicate all Sales and Customer delivery time requests / commitments / Special delivery. Communicating all commitments & requests to Shipping manager and supervisors.

- Coordinate local vendor pick up request from Purchasing Department.

- Provide back up support for morning order fulfillment.

- Provide insights on relevant KPI’s and statistics for senior leadership when requested

- Shift change leader- Report all relevant updates, call outs, special instructions.


Dispatch :


- Communicate to the drivers any necessary changes made by the operations or sales team

- Problem solve various delivery issues, missed time commitments or customer requests

- Coordinate all emergency / last minute deliveries


Supervisory Responsibilities : Supervise CDC ‘Hot’ selectors and provide guidance to the team


Other responsibilities may be communicated as needed


Benefits/Perks

- Paid Vacation Days

- Paid Sick Days

- Paid Holidays

- Floating Holidays

- Schedule Flexibility

- Paid Family Leave

- Medical Insurance

- Dental Insurance

- Life & AD&D Insurance

- 401k Retirement w Match

- Fun company paid events for customers and employees

- Employee Referral Bonus

- Employee Pay for Praise Spiff/Spot Bonuses

- Competitive Compensation

- Co-Ops & Jump Start Apprenticeship Programs




Electric Supply Center is an equal opportunity employer that is dedicated to creating an inclusive environment for all employees and therefore prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy and related needs), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, political affiliation, retaliation, or any other non-merit factor or status protected by federal, state, local laws and regulations.

Requirements:

QUALIFICATIONS:

Education: High School Diploma or equivalent

Experience: At least 3 years of experience in a distribution environment. At least one year of supervisory experience required

Knowledge, Skills, and Abilities:

- Knowledge of fundamentals of distribution management

- Proficient in Microsoft Office Applications

- Excellent written and verbal communication skills

Preferred Qualifications:

- Valid Forklift certification

- Valid driver’s license


WORKING CONDITIONS:

- Working in an office and warehouse setting

- Warehouse with heavy machinery

- Ability to lift at least 50 pounds, 100 pounds with the help of two or more team members

- Stand, walk, and handle products for prolonged periods

- Availability on weekdays; morning shifts

- Travel between offices, to communicate with different departments when necessary



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