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Office Coordinator

4 months ago

Arlington, United States Enhanced Homes Llc Full time

Enhanced Homes is a small, family-owned residential construction company that is in a phase of major growth, and we are looking for a great addition to our team to become an essential part in supporting all departments deliver top-caliber performance. Our Office Coordinator will be the first point of contact for our company and will excel in customer service. Enhanced Homes is a multi-faceted company that not only focuses on home building, but major remodels, rentals, and acquisitions. This position will intercross with all facets of the company, and the ideal candidate should be willing to take on different tasks throughout - therefore there are many opportunities for growth

Tasks/Responsibilities

  • Handle all inbound and outbound calls in an articulate, professional, and customer-focused manner and direct them to the appropriate department as needed.

  • Respond to all public inquiries via e-mail, website, voicemails, and other methods as they arrive.

  • Schedule estimate appointments for potential projects between clients and the appropriate staff.

  • Interact with tenants from our rental properties to solve any questions or concerns via phone or email as necessary.

  • Respond to all general inquiries from tenants.

  • Coordinate maintenance requests from all rental properties and maintain detailed logs of issues and solutions.

  • Assist with listing rental units for rent online and attend showings for potential tenants.

  • Draft and issue lease agreements to new tenants as needed.

  • Perform light data entry duties into our Property Management software such as tenant information, insurance information, and bills/fees.

  • Maintain a quarterly schedule of property inspections.

  • Assist with move-in and move-out inspections, and tenants walkthroughs as necessary.

  • Schedule general appointments for staff throughout the company such as vehicle service appointments, client-staff meetings, and subcontractor/vendor-staff meetings.

  • Assist Project Management team with administrative tasks such as filing/electronic filing of documents, light data entry into our Project Management software, printing documents and blueprints, materials research, purchases/returns, and running general errands.

  • Work closely with Operations manager to assist with other administrative duties as needed.

  • Maintain the office organized and supplies stocked.

Requirements/Skills

Construction knowledge preferred, but not necessary. We will train the right person

3 years of customer service experience in an office setting

Strong interpersonal skills and ability to deal with others in a positive, customer-focused manner

Ability to communicate clearly and effectively, including orally, via telephone, and in writing using proper grammar, spelling and punctuation

Ability to work well in teams and independently

Must possess the following characteristics: self-motivated, reliable, accountable, responsible, and committed to delivering with a high level of quality and service

Ability to work well in a fast-paced environment and multitask

Be detail oriented, highly organized, and able to problem solve

Must have reliable transportation and a clean driving record

Spanish speaker is a plus

QuickBooks online experience is a plus

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Medical insurance
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid holidays

Schedule:

  • 8 hour shift, Monday through Friday

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