Front Office Coordinator

2 days ago

Arlington, Virginia, United States Texas Oncology Full time
Front Office Coordinator Job Description

Overview:

Texas Oncology is seeking a highly skilled Front Office Coordinator to support our Arlington, TX location. As a Front Office Coordinator, you will play a vital role in ensuring the smooth operation of our clinic, providing exceptional patient care, and maintaining accurate records.

Responsibilities:

  • Coordinate all front office work and patient flow activities, ensuring efficient and effective patient care.
  • Answer telephone calls, redirect calls as necessary, and assist callers with questions or concerns.
  • Maintain accurate, real-time physician/clinic schedules, ensuring patients are scheduled properly.
  • Enter patient insurance and demographic information, including new/updated information, into the patient accounting system.
  • Review patient balances and insurance coverage levels to determine patient financial responsibility.
  • Perform all check-out tasks, including scheduling patients for follow-up appointments and printing educational material and patient visit summaries as requested.
  • Balance receipts daily and reconcile daily work.
  • Create office-based claims and confirm referrals are current and in the chart.
  • Assist in retrieving in-office procedure precertifications and maintain the Workflow dashboard, including missing slips and no-shows.

Qualifications:

  • Knowledge of patient registration and insurance verification procedures.
  • Knowledge of medical terminology.
  • Knowledge of grammar, spelling, and punctuation to type patient information.
  • Skill in operating a computer, copy machine, fax machine, scanner, and multi-line telephone.
  • Skill in multi-tasking and preparedness to cover other front office and clinic functions as necessary.
  • Ability to speak clearly, concisely, and compassionately.
  • Ability to read, understand, and follow oral and written instruction.
  • Ability to establish and maintain effective working relationships with patients, employees, and the public.
  • Bilingual preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion, including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment may occur.

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