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Student Services Specialist/Student Services Coordinator/Student engagement specialist

1 month ago

Tempe, United States Sharp Decisions Full time

Title : Student Services Specialist/Student Services Coordinator/Student engagement specialist (Local to Tempe, AZ)

Location : Tempe, AZ

Contract duration : 1 year (with possible extension)

Rate : $25.20/hr on W2

Hours : 11am - 7pm (It is also going to have variable hours, where we would like later availability a couple of days per week - which do NOT have to coincide with days in the office. Typical hours 11AM-7PM but needs to be flexible. )


Preferred Qualifications:

A. Bachelor’s degree

B. One (1) year or more experience working in a higher education environment in a Student Affairs role such as admissions, records, academic advisement, and/or registration

C. Two (2) years or more experience providing high volume customer service via telephone, email, text, and/or in person

D. Two (2) year or more experience maintaining customer records within database management system or CRM (i.e. Peoplesoft, Banner, Salesforce, etc.)

E. Experience using digital tools to service customers such as virtual chat, text, or email

F. Experience working with a culturally diverse student population


Job Functions:

45% - Performs and engages in high-touch outreach activities (phone/text/email/chat campaigns, recruitment events) with current students to increase continuing enrollment and retention. Assists current students in overcoming enrollment barriers throughout the student life cycle


25%—Research student information to have the most relevant conversations; document student outcomes from daily outreach efforts across various internal systems, including, but not limited to, the Student Information System and CRM.


15% - Collaborate with experts across the college to ensure students are connected to the right area for their needs. Assist with connecting students to people, processes, and procedures for resolving challenges associated with college success


10% - Moderate a Client's community specifically to support student caseload and community


5% - Performs other related duties as assigned


  • Positioned within Strategy and Advancement, this position’s main duties are to perform and engage in high-touch outreach and retention activities with current students to increase re-enrollment, persistence, and successful student goal attainment.
  • The role will provide high-touch and comprehensive guidance and assistance to students by nurturing effective relationships and mentoring students to assist with re-enrollment from the first semester through completion.
  • The ideal candidate will utilize strong customer service (concierge-level service), and problem-solving/troubleshooting skills while providing students with information about continuing enrollment and other related student services.
  • This position supports workforce students locally and nationally.