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Student Services Site Support Specialist
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Tempe, Arizona, United States Maricopa Community College District Full timeJob SummaryProvides front-line customer service and administrative support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services.Key ResponsibilitiesStudent Support Services:...
Student Support Services Coordinator
2 months ago
Student Services Specialist (Short Term)
Job ID:
Location: Maricopa Community College District
Full/Part Time:
Regular/Temporary: Regular
Compensation Overview
$23.12/hourly, based on experience
Position Grade
109
Work Schedule
The typical work hours will be Monday - Thursday from 8:00am to 7:00pm during the Academic Year.
Monday - Thursday from 8:00am to 7:00pm during the Summer Months
This role allows for remote work, providing a blend of onsite and work-from-home opportunities. The anticipated remote work schedule will be determined by departmental needs.
Work Calendar
12 Months
Funding Information
This is a short-term assignment with a projected end date, subject to renewal based on available funding and the requirements of the district.
About Maricopa
Are you seeking a position where you can significantly impact the lives of over 200,000 college students annually? Would you like to contribute to an organization that injects $7.2 billion into the economy and supports nearly 100,000 jobs in one of the fastest-growing counties in the United States? Whether you are teaching, working, or learning, make a difference at Maricopa County Community Colleges.
Benefits Overview
The Maricopa County Community College District (MCCCD) is dedicated to offering a competitive and comprehensive benefits program designed to support the health and productivity of you and your family. Our benefits cater to various life stages and lifestyles within our community.
- 20 paid holidays annually
- Arizona State Retirement System (ASRS) with a 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick leave, and personal time
- Exclusive discounts through the Maricopa Employee Store
- Funding for professional development opportunities
- Tuition reimbursement for employees and their dependents
- Flexible work schedules available
- Health & Wellness Programs for employees
- Employee Assistance Program (EAP)
- Public Service Loan Forgiveness eligibility
- Supportive employee resource groups promoting diversity and inclusion
This role involves providing support for student services programs, which encompasses admissions and records, academic advisement, cashiering, general financial aid assistance, and clerical duties. The specialist will deliver customer support by processing records requests and maintaining procedural and program information for students and the educational community. This position serves a diverse population of administrators, faculty, staff, students, and the general public, primarily working at the front counter in the One-Stop Center.
Key Responsibilities
1. **Information and Assistance**: Assist students with admissions procedures and processes, performing clerical and administrative tasks related to program and student records requests such as transcripts, registration, schedules, and applications. Verify program eligibility and maintain accurate documentation.
2. **Academic Advisement**: Provide academic and career advisement support for new, continuing, and prospective students, including information on program and degree requirements. Update student records as necessary.
3. **Fiscal Transactions**: Conduct routine fiscal transaction work, including maintaining records, processing transactions, and data entry. Monitor accounts payable and receivable, and update fiscal records.
4. **Financial Aid Support**: Review student files for accuracy and completeness, assist with financial aid applications, and provide guidance on financial aid and scholarship processes.
5. **Special Projects**: Participate in special projects and presentations related to academic advisement, admissions, records, and registration. Attend departmental meetings and training sessions.
Minimum Qualifications
Associate's Degree from an accredited institution, with one (1) year of full-time experience in student services or related fields, or a High School Diploma/GED with three (3) years of equivalent experience.
Desired Qualifications
1. Bachelor's degree
2. Recent experience in Higher Education in a student service role.
3. Knowledge of Federal and State aid regulations and student financial aid guidelines.
4. Customer service experience within the last 24 months.
5. Familiarity with various computer software systems.
6. Experience handling confidential records.
Special Working Conditions
May require travel to various locations, evening or weekend hours, and prolonged periods of computer use. A valid State of Arizona Class D Driver's License is required.
Application Process
Applicants must submit a cover letter and resume detailing how they meet the minimum and desired qualifications. Incomplete applications will not be considered.
Equal Opportunity Statement
Maricopa County Community College District (MCCCD) is committed to providing an environment free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information.
