Director - CEG Strategic Partner

2 months ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

Resy is the American Express global dining platform and sits within the USCS organization. Connecting the world's best restaurants with the world's best diners, we deepen the membership model with our Card Members. Our mission is to connect the world's best restaurants with the world's best customers through a trusted, innovative, and un-replicable global SaaS platform, built on the promise of access and unforgettable experiences.

Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table.

The Director, Resy/Global Dining Colleague Strategic Partner (CSP) will focus on talent, performance, change and culture, CEG processes, and partnering with business leaders in the delivery of strategic priorities and projects. Specifically, the CSP will support the execution of strategic initiatives that supplement the innovation, growth and differentiation of the USCS business including delivering on the colleague and culture related aspects of due diligence and integrations across the portfolio.

Key Responsibilities:

Providing high impact consultation and solutions to business leaders using a practical and data-driven approach.Setting the strategic direction for colleague and cultural integration.Partnering with the business and CEG to execute on organizational effectiveness and change efforts, culture initiatives, and colleague engagement, serving as the expert in how change is led and sustained. Building and leading a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.Collaborating with CEG partners across various functions: compensation, benefits, DEI, colleague & labor relations, colleague services, global mobility, and CSP teams.Representing CEG on cross-functional teams and surfacing colleague-related issues and business impacts.Designing and executing integration/separation strategies and that enable and drive colleague integration.Facilitating talent and culture assessments, measuring gaps, and deploying mitigation strategies.Co-creating communication and engagement plan to support colleagues. Experience: Strong prioritization skills and ability to work independently.Strong influencing and partnership skills across a broad range of stakeholders; able to collaborate and gain buy-in through influence and partnership. Strong learning agility.Strategic thinking skills, including developing ideas that drive meaningful colleague experiences and competitive advantage; translating vision into action, connecting dots, and bringing ideas to execution.Ability to synthesize and analyze data to inform solutions and measure impact.Exceptional professional communication skills – clear, logical, and structured.Proven success in designing and delivering high-quality, end-to-end, colleague-centric solutions that enable business outcomes.Knowledge of multiple CEG disciplines, including compensation, colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, and leadership development.Experienced in leading multi-stakeholder projects for large scale change programs or process implementations.Utmost discretion and integrity.Business acumen: understand our business strategy, plans, and the impact of internal and external factors. Non-considerations for sponsorship: Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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