Digital Service Program Manager
1 month ago
Digital Service Program Manager - Post Sales Operations Responsibilities:
- Lead the planning, execution, and delivery of Digital Service projects, ensuring they are completed on time, within scope, and within budget.
- Collaborate with internal teams, including product management, engineering, content development, customer service operations and customer experience to ensure cohesive and effective execution of Digital Service initiatives.
- Maintain and optimize operational components at the tool level, ensuring each Digital Service tool performs at its best.
- Communicate project goals, status updates, and results clearly to stakeholders, ensuring alignment and support throughout the project lifecycle.
- Utilize data and analytics to drive decision making, measure success, and continuously improve Digital Service experiences.
- Drive improvements to NPS and resolution rate through the delivery of efficient and innovative Digital Service solutions.
- Identify potential risks, develop mitigation strategies, and address issues promptly to ensure project continuity and success.
- 3+ years of experience in Digital Service, customer service, or a related field.
- Bachelor's degree in Business, Computer Science, or a related field.
- Experience in project management, with expertise in leading complex projects from inception to completion.
- Experience with Digital Service technologies, AI, machine learning, and data analytics.
- Experience managing and coordinating cross functional teams.
- Effective communication skills and communicating project updates to diverse audiences.
- Proven analytical and problem solving skills, with a focus on execution and customer centric solutions.
- Experience thriving in a fast paced, dynamic environment and manage multiple priorities simultaneously.
- Certifications: PMP, PRINCE2 or other relevant project management certifications are highly desirable.
- MBA or relevant advanced degree
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-
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